Citizens Teller

Pay

Starting salary: $21 per hour and up.

What You’ll Do

• Greet customers in the lobby.
• Demonstrate how to use the mobile app or ATMs to complete simple transactions.
• Create amazing experiences for customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions, and connect them to Bankers for the next step.
• Educate customers about Citizens products and benefits, responding effectively to questions or concerns.
• Follow all financial policies and procedures, including proper cash handling and compliance with state and local laws and regulations.

Benefits

• Meaningful work and relationships, helping customers with important financial decisions such as building a business, buying a house, paying for school, or achieving long‑term financial goals.
• Colleagues and leadership who listen to ideas and feedback.
• Commitment to community: 8 hours of paid volunteer time off annually (separate from regular PTO) and matching donations to eligible 501(c)(3) organizations up to $1,000 per year.
• Career opportunities, rewards, and upskilling through promotions, training, coaching, career planning, and development resources.
• Comprehensive health‑care coverage (medical, dental, vision), 401(k) with corporate match, tuition assistance, mental‑health and wellbeing programs, discounts on student‑loan refinancing, and more.

Required Qualifications

• High School diploma or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to ask effective questions, identify needs, and develop long‑term customer relationships.
• Problem‑solving skills and ability to provide solutions to customer issues.
• Customer‑centric mindset to deliver exceptional service.
• Comfortable using digital technology to support business goals.
• Willingness to work branch hours, which may include weekends and evenings.
• Qualified candidates must complete a video interview assessment within 7 days of receiving the link.

Preferred Skills & Experience

• 1 year of experience processing transactions (cash and/or digital payments).
• Ability to motivate others—teammates, business partners, and specialists—through collaboration.
• Process‑oriented, energetic, detail‑oriented, and able to multitask effectively.

Schedule

• 40 hours per week.
• Work schedule varies with branch needs and may include weekends and evenings.