Citizens Teller

Starting salary: $21/hour and up.

About the role

As a Citizens Teller, you make a real difference for our customers and the branch team. You’ll create amazing experiences by providing personalized advice and solutions that meet customers’ needs, connecting them to our Bankers for the next step.

Responsibilities

• Greet customers in our lobbies and demonstrate how to use our mobile app or ATMs for simple transactions.
• Provide personalized advice and solutions to help customers achieve their financial goals.
• Educate customers on Citizens products and benefits, responding effectively to questions or concerns.
• Follow all financial policies and procedures, including proper cash handling and compliance with state and local laws.

Requirements

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, including recommending and referring products and services.
• Strong listening and communication skills, with the ability to ask questions and identify customer needs.
• Problem-solving skills to provide solutions to customer issues.
• Customer-centric approach to deliver exceptional service.
• Comfortable using digital technology to support business goals.
• Ability to work branch hours, which may include weekends and evenings.
• Complete a video interview assessment within 7 days of receiving the link (30-45 minutes, self-guided).

Preferred Skills

• 1 year of experience processing transactions (cash and/or digital payments).
• Ability to motivate others through collaboration.
• Process-oriented, energetic, detail-oriented, and able to multitask effectively.

Benefits

• Meaningful work helping customers with financial decisions (e.g., building a business, buying a house, paying for school).
• 8 hours of paid time off annually for volunteering, plus donation matching up to $1,000 for eligible 501(c)(3) organizations.
• Career growth opportunities, including promotions, training, coaching, and development resources.
• Comprehensive health care coverage (medical, dental, vision).
• 401K with corporate match.
• Tuition assistance and mental health/wellbeing programs.
• Discounts on student loan refinancing.
• Paid time off policy exceeding mandatory local/state requirements.

Pay

The salary range for this position is $20.67 - $25.48 per hour. Actual pay is based on factors including budget, work location, and relevant skills and experience.

Schedule

• Hours per week: 30.
• Work schedule varies with branch needs and may include weekends and evenings.