Citizens Teller

About the role

Our Tellers are the face of Citizens. Our best Tellers think from a relationship standpoint versus a transactional one, have a willingness to learn, and take responsibility for a customer.

Responsibilities

• Greet customers in our lobbies
• Demonstrate how to use our mobile app and ATMs for simple transactions
• Create amazing experiences for customers, offering personalized advice and solutions
• Provide educational guidance on Citizens products and benefits
• Follow financial policies and procedures, including proper cash handling and adherence to state and local laws and regulations

Requirements

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings

Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings

Skills

• Motivates others, like teammates, business partners, and specialists, through collaboration
• Process-oriented, energetic, detail-oriented and able to multitask effectively

Benefits

• Comprehensive health care coverage, including medical, dental and vision plans
• 401K with corporate match
• Tuition assistance
• Mental health and wellbeing programs
• Discounts on student loan refinancing
• Exceptional benefits package

Pay

Starting Salary: $21+/hour and up
Pay Transparency: The salary range for this position is $20.67 - $25.48 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

Schedule

Hours per Week: 35
Work Schedule: Varies with branch needs and may include weekends and evenings

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Awards We've Received

• Best Place to Work in Consulting, Finance & Insurance by Glassdoor
• Corporate Equality Index 100 Award by Human Rights Campaign
• US Bank of the Year by The Banker
• Best Adoption-Friendly Workplace by Dave Thomas Foundation
• Best Places to Work for Disability Inclusion by Disability:IN

Assessment After Applying

Qualified candidates must complete a video interview assessment after applying as a next step, to be completed within 7 days of receiving the link. Share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, allowing our recruiters to review your application and advise you of next steps quickly.

Ready to Thrive

• Medical, dental and vision care options with preventative care at no cost
• Regular online webinars to build skills for today and tomorrow
• Tuition reimbursement for courses, degree programs and certificates
• Up to 27 days of paid time off, plus 11 paid holidays
• Flexible work arrangements, including up to 16 weeks of paid leave for new parents
• Volunteer activities and matching donations to eligible nonprofits
• Competitive salary and generous 401(k) and stock purchase programs
• Discounts on banking products, gyms, dining and more