Citizens Teller
About the role
Our Tellers are the face of Citizens. Our best Tellers think from a relationship standpoint versus a transactional one, have a willingness to learn, and take responsibility for a customer.
Responsibilities
- Greet customers in lobbies
- Demonstrate how to use mobile app and ATMs for simple transactions
- Create amazing experiences for customers, offering personalized advice and solutions
- Provide educational guidance on Citizens products and benefits
- Follow financial policies and procedures, including proper cash handling and adherence to state and local laws and regulations
Requirements
- High School degree or GED
- Minimum of 6 months experience processing transactions (cash and/or digital payments)
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
- Ability to problem solve and provide solutions to customer issues
- Customer-centric to deliver exceptional service
- Comfortable with using digital technology to support the delivery of business goals
- Ability to work branch hours, which can include weekends and evenings
Qualifications
- High School degree or GED
- Minimum of 6 months experience processing transactions (cash and/or digital payments)
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
- Ability to problem solve and provide solutions to customer issues
- Customer-centric to deliver exceptional service
- Comfortable with using digital technology to support the delivery of business goals
- Ability to work branch hours, which can include weekends and evenings
Skills
- Process-oriented, energetic, detail-oriented and able to multitask effectively
Benefits
- Comprehensive health care coverage, including medical, dental and vision plans
- 401K with corporate match
- Tuition assistance
- Mental health and wellbeing programs
- Discounts on student loan refinancing
- Exceptional benefits package
Pay
Starting Salary: $21+/hour and up
Pay Transparency: The salary range for this position is $20.67 - $25.48 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
Schedule
Hours per Week: 30
Work Schedule: Varies with branch needs and may include weekends and evenings
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks.
Awards We've Received
- Best Place to Work in Consulting, Finance & Insurance - Glassdoor
- Corporate Equality Index 100 Award - Human Rights Campaign
- America's Most Charitable Company - Newsweek
- US Bank of the Year - The Banker's
- Best Adoption-Friendly Workplace - Dave Thomas Foundation
- Best Places to Work for Disability Inclusion - Disability:IN