Citizens Teller

About the role

Starting Salary: $21 / hour and up. As a Citizens Teller, you make a real difference for our customers and the branch team. You’ll greet customers in our lobbies, demonstrate how to use our mobile app or ATMs for simple transactions, and create amazing experiences for customers by providing personalized advice and solutions.

Responsibilities

• Greet customers in our lobbies
• Demonstrate how to use our mobile app or ATMs for simple transactions
• Create amazing experiences for customers by providing personalized advice and solutions
• Educate customers on Citizens products and benefits
• Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations

Requirements

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Able to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Able to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Able to work branch hours, which can include weekends and evenings

Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others, like teammates, business partners, and specialists, through collaboration
• Process-oriented, energetic, detail-oriented and ability to multitask effectively

Benefits

• Meaningful work & relationships – Help customers with important financial decisions that impact their lives
• Commitment to community – Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
• Career opportunities, rewards, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you
• Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more

Schedule

Hours per Week: 30
Work Schedule: Varies with branch needs and may include weekends and evenings

Pay

Starting Salary: $21 / hour and up. Employment decisions are based solely on merit, qualifications, performance and capability. Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.

How to Prepare

Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.