Citizens Teller

About the role

Citizens Teller positions at our branches make a real difference for our customers and the branch team. You’ll greet our customers in our lobbies, demonstrate how to use our mobile app or ATMs for simple transactions, and create amazing experiences for our customers.

Responsibilities

• Greet customers in our lobbies
• Demonstrate how to use our mobile app or ATMs for simple transactions
• Create amazing experiences for our customers
• Provide personalized advice and solutions to help customers achieve their financial goals
• Connect customers to our Bankers for the next step
• Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations

Requirements

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Work branch hours, which can include weekends and evenings

Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Work branch hours, which can include weekends and evenings

Skills

• Knowledge of Citizens products and benefits
• Ability to effectively communicate with customers
• Problem-solving skills
• Ability to work in a fast-paced environment

Benefits

• Comprehensive health care coverage, including medical, dental and vision plans
• 401K with corporate match
• Tuition assistance
• Mental health and wellbeing programs
• Discounts on student loan refinancing

Pay

$21 / hour and up

Schedule

Varies with branch needs and may include weekends and evenings