Citizens Teller

Starting Salary: $21 / hour and up

About the role

As a Citizens Teller, you make a real difference for our customers and the branch team. You’ll create amazing experiences by providing personalized advice and solutions that meet customers' financial goals, connecting them to our Bankers for the next step.

Responsibilities

• Greet customers in our lobbies and assist with transactions.
• Demonstrate how to use our mobile app and ATMs to complete simple transactions.
• Provide personalized advice and solutions to help customers achieve their financial goals.
• Educate customers on Citizens products and benefits, responding to questions and concerns.
• Follow all financial policies and procedures, including proper cash handling, state, and local laws and regulations.

Requirements

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop long-term customer relationships.
• Problem-solving skills to provide solutions to customer issues.
• Customer-centric approach to deliver exceptional service.
• Comfortable using digital technology to support business goals.
• Ability to work branch hours, which can include weekends and evenings.

Qualifications

Qualified candidates must complete a video interview assessment after applying, to be completed within 7 days of receiving the link.

• Set aside 30-45 minutes for a self-guided assessment that includes games and questions.
• Find a quiet place to record and be camera-ready.
• Use a smartphone, tablet, or desktop computer with camera and microphone enabled.
• Answer questions to share your skills, experience, and personality.

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments).
• Ability to motivate others through collaboration.
• Process-oriented, energetic, detail-oriented, and ability to multitask effectively.

Benefits

• Meaningful work and relationships, helping customers with important financial decisions.
• Colleagues and leadership who listen to your ideas and feedback.
• Commitment to community with 8 hours of paid time off annually for volunteering.
• Donation matching to eligible 501(c)(3) organizations, up to $1,000 annually.
• Career opportunities, rewards, and upskilling through training, coaching, and development resources.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401K with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

Schedule

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings.