Citizens Teller

About the role

Citizens Teller positions at our branches make a real difference for our customers and the branch team. You’ll greet our customers in our lobbies, demonstrate how to use our mobile app or ATMs, and create amazing experiences for our customers.

Responsibilities

• Greet customers in branch lobbies
• Demonstrate use of mobile app and ATMs for simple transactions
• Create amazing experiences for customers by providing personalized advice and solutions
• Respond to customer questions and concerns while following financial policies and procedures

Requirements

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Problem solving and solution providing abilities
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings

Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers

Skills

• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Problem solving and solution providing abilities
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals

Benefits

• Meaningful work & relationships
• Commitment to community
• Career opportunities, rewards, and upskilling
• Exceptional benefits

Pay

$21 / hour and up

Schedule

Varies with branch needs and may include weekends and evenings

How to Prepare for the Video Interview Assessment

• Set aside 30-45 minutes for the self-guided assessment
• Find a quiet place to record
• Ensure your camera and microphone are enabled
• Answer questions to share your skills and experience, and bring your personality to the interview

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.