Citizens Teller

Starting salary: $21/hour and up.

About the role

As a Citizens Teller, you make a real difference for our customers and the branch team.

Responsibilities

• Greet customers in our lobbies.
• Demonstrate how to use our mobile app and ATMs to complete simple transactions.
• Create amazing experiences for customers by providing personalized advice and solutions that meet their financial needs, and connect them to our Bankers for the next step.
• Educate customers on Citizens products and benefits, and respond effectively to their questions or concerns.
• Follow all financial policies and procedures, including proper cash handling, and comply with state and local laws and regulations.

Benefits

• Meaningful work and relationships: Help customers with important financial decisions that impact their lives, such as building a business, buying a house, or paying for school.
• Commitment to community: 8 hours of paid time off annually for volunteering (separate from regular PTO), and donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
• Career opportunities, rewards, and upskilling: Promotions, training, coaching, and development resources to support career growth.
• Exceptional benefits:
  • Comprehensive health care coverage (medical, dental, and vision plans).
  • 401K with corporate match.
  • Tuition assistance.
  • Mental health and wellbeing programs.
  • Discounts on student loan refinancing.

Requirements

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to develop long-term customer relationships.
• Problem-solving skills to provide solutions to customer issues.
• Customer-centric approach to deliver exceptional service.
• Comfortable using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.

Preferred Skills

• 1 year of experience processing transactions (cash and/or digital payments).
• Ability to motivate others through collaboration.
• Process-oriented, energetic, detail-oriented, and ability to multitask effectively.

Pay

The salary range for this position is $20.67 - $25.48 per hour. Actual pay is based on various factors including budget, work location, and relevant skills and experience.

Schedule

• Hours per week: 40.
• Work schedule varies with branch needs and may include weekends and evenings.