Citizens Teller

About the role

Citizens Teller positions are vital to our customer service and banking operations. Our team members are responsible for greeting customers, demonstrating how to use our mobile app or ATMs, and creating exceptional experiences by providing personalized advice and solutions.

Responsibilities

• Greet customers in our lobbies
• Demonstrate how to use our mobile app or ATMs for simple transactions
• Create amazing experiences for customers by offering personalized advice and solutions
• Educate customers about Citizens products and benefits
• Follow all financial policies and procedures, including proper cash handling and state/local laws and regulations

Requirements

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Work branch hours, which can include weekends and evenings

Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Work branch hours, which can include weekends and evenings

Skills

• Knowledge of Citizens products and benefits
• Effective communication and problem-solving skills
• Ability to work in a fast-paced environment
• Customer service orientation
• Ability to handle cash and digital transactions

Benefits

• Comprehensive health care coverage, including medical, dental, and vision plans
• 401(k) with corporate match
• Tuition assistance
• Mental health and wellbeing programs
• Discounts on student loan refinancing

Pay

$21 / hour and up

Schedule

Varies with branch needs and may include weekends and evenings