Citizens Teller

About the role

As a Citizens Teller, you make a real difference for our customers and the branch team. You’ll create amazing experiences by providing personalized advice and solutions that meet customers' financial needs and connecting them to our Bankers for the next step.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate how to use our mobile app and ATMs to complete simple transactions.
• Provide personalized advice and solutions to help customers achieve their financial goals.
• Educate customers on Citizens products and benefits, responding effectively to questions or concerns.
• Follow all financial policies and procedures, including proper cash handling, state, and local laws and regulations.

Requirements

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to build long-term customer relationships.
• Problem-solving skills to provide solutions to customer issues.
• Customer-centric approach to deliver exceptional service.
• Comfortable using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments).
• Ability to motivate others through collaboration.
• Process-oriented, energetic, detail-oriented, and ability to multitask effectively.

Benefits

• Meaningful work helping customers with important financial decisions.
• 8 hours of paid time off annually for volunteering, separate from regular PTO.
• Donation matching up to $1,000 annually for eligible 501(c)(3) organizations.
• Career growth opportunities through training, coaching, and development resources.
• Comprehensive health care coverage (medical, dental, and vision plans).
• 401K with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Paid time off policy exceeding mandatory local and state requirements.

Pay

The salary range for this position is $20.67 - $25.48 per hour. Actual pay is based on factors including budget, work location, and relevant skills and experience.

Schedule

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings.