Citizens Branch Manager

About the role

As a Branch Manager (BM) at Citizens, you will lead your team in exceeding customer expectations and nurturing relationships that drive long-term success. You’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience through inspirational leadership, collaborative partnerships, and sound operational practices. You will create and sustain a strong customer-centric culture while helping your team achieve individual and collective performance and sales goals.

A successful BM thrives in a digital-first environment, showcasing mobile and online banking platforms to customers. You’ll build a diverse talent pipeline, develop colleagues to meet evolving business needs, and prioritize their performance and growth through continuous learning and coaching. You will effectively communicate business priorities to energize and empower your team, combining financial acumen with strategic insights to guide decision-making and deliver results.

As the owner of branch execution and outcomes, you will direct all colleague and sales activities to exceed key targets. As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.

Responsibilities

• Lead and coach a high-volume branch team to drive sales excellence, world-class customer service, and operational integrity.
• Manage branch objectives to meet sales goals, deadlines, and profit and loss targets.
• Drive an exceptional customer experience, validated through customer satisfaction surveys.
• Maintain strong partnerships with community and civic organizations.
• Develop and implement coaching plans to inspire team performance and achieve branch-wide goals.
• Leverage digital banking platforms to enhance customer accessibility and engagement.
• Build and sustain a diverse talent pipeline to meet evolving business needs.
• Act as a brand ambassador to cultivate and deepen customer relationships in the local community.

Requirements

• High School diploma or equivalent required.
• 4 years of sales management experience in Retail or Branch Banking.
• Proven leadership experience with the ability to coach and develop teams.
• Successful record of managing objectives in a profit and loss environment.
• Must meet and comply with all requirements set forth in the SAFE Act, including background checks and obtaining a unique identifier from the NMLS.

Preferred Qualifications

• Associate’s or Bachelor’s degree preferred.
• Experience in retail banking, talent sourcing, and assessment.

Schedule

40 hours per week. Work schedule varies with branch needs and may include weekends and evenings.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping customers and giving back to local communities. When you join the team, you become part of a supportive and collaborative workforce with access to training and tools to accelerate your potential and maximize career growth.