Citizens Branch Manager

About the Role

At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success. In this role, you’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. You will create and sustain a strong customer-centric culture through inspirational leadership, collaborative partnerships, and sound operational practices.

As both a leader and coach, you’ll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value. A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You’ll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth.

With a focus on continuous learning, you’ll implement coaching plans that inspire your team to achieve personal and branch-wide goals. You must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branch’s execution and outcomes owner, you’ll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded. As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.

Responsibilities

• Lead branch performance, sales growth, and customer experience initiatives.
• Coach and develop team members to achieve individual and collective sales and performance goals.
• Drive an exceptional customer experience validated through customer satisfaction surveys.
• Manage branch objectives to meet sales goals, deadlines, and profit and loss targets.
• Build and maintain strong partnerships with community and civic organizations.
• Foster a digital-first environment by promoting mobile and online banking platforms.
• Develop a diverse talent pipeline and prioritize colleague performance and growth.
• Act as a brand ambassador to cultivate and deepen customer relationships in the local community.

Requirements

• High School diploma or equivalent required.
• Leadership experience with proven ability to coach and develop teams to drive sales excellence, customer service, and operational integrity in a high-volume branch environment.
• 4 years of sales management experience in Retail or Branch Banking.
• Successful record of managing objectives to meet sales goals, deadlines, and branch goals in a profit and loss environment.
• Must meet and comply with all requirements set forth in the SAFE Act, including successful completion of required background checks and obtaining a unique identifier from the NMLS.

Preferred Qualifications

• Associate’s or Bachelor’s degree preferred.
• Experience in retail banking, talent sourcing, and assessment.

Pay

The salary range for this position is $89,100-$122,100 per year. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

Benefits

• Competitive pay.
• Comprehensive medical, dental, and vision coverage.
• Retirement benefits.
• Maternity/paternity leave.
• Flexible work arrangements.
• Education reimbursement.
• Wellness programs.
• Paid time off policy exceeding mandatory local and state requirements.

Schedule

Hours per Week: 40

Work Schedule: Varies with branch needs and may include weekends and evenings.