Citizens Branch Manager

About the Role

As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success. In this role, you’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture.

As both a leader and coach, you’ll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value. A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You’ll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you’ll implement coaching plans that inspire your team to achieve personal and branch-wide goals.

To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branch’s execution and outcomes owner, you’ll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded. As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach and develop team members to achieve sales and service excellence.
• Drive an exceptional customer experience validated through customer satisfaction surveys.
• Manage branch objectives, sales goals, deadlines, and profit and loss responsibilities.
• Build and maintain strong partnerships with community and civic organizations.
• Implement coaching plans to inspire team performance and growth.
• Direct colleague and sales activities to meet and exceed key targets.
• Act as a brand ambassador to cultivate and deepen customer relationships.

Requirements

• High School diploma or equivalent required.
• Leadership experience with a proven ability to coach and develop teams to drive sales excellence, customer service, and operational integrity in a high-volume branch environment.
• 4 years of sales management experience in Retail or Branch Banking.
• Successful record of managing objectives in meeting sales goals, deadlines, and branch goals in a profit and loss environment.
• Must meet and comply with all requirements set forth in the SAFE Act, including successful completion of required background checks and obtaining a unique identifier from the NMLS.

Preferred Qualifications

• Associate’s or Bachelor’s degree preferred.
• Retail banking experience.
• Experience in talent sourcing and assessment.

Pay

The salary range for this position is $81,000.00-$111,000.00 per year. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

Benefits

• Competitive pay.
• Comprehensive medical, dental, and vision coverage.
• Retirement benefits.
• Maternity/paternity leave.
• Flexible work arrangements.
• Education reimbursement.
• Wellness programs.
• Paid time off policy exceeding mandatory local and state requirements.

Schedule

Hours per Week: 40

Work Schedule: Varies with branch needs and may include weekends and evenings.