Citizens Branch Manager

About the role

As a Branch Manager (BM) at Citizens, you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success. You’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience through inspirational leadership, collaborative partnerships, and sound operational practices. You will create and sustain a strong customer-centric culture while helping your team achieve individual and collective performance and sales goals.

A successful BM thrives in a digital-first environment, showcasing mobile and online banking platforms to customers. You’ll build a diverse talent pipeline, develop colleagues to meet evolving business needs, and prioritize their performance and growth through continuous learning and coaching plans.

You will effectively communicate business priorities to energize and empower your team, combining financial acumen with strategic insights to guide decision-making and deliver results. As the owner of branch execution and outcomes, you’ll direct all colleague and sales activities to exceed key targets. Additionally, you will serve as a visible and engaged brand ambassador, connecting with the local community to cultivate new customer relationships and deepen existing ones.

Responsibilities

• Lead branch performance, sales growth, and customer experience initiatives.
• Coach and develop team members to achieve individual and collective sales and performance goals.
• Drive an exceptional customer experience validated through customer satisfaction surveys.
• Implement innovative solutions to address customer needs and deliver product and service value.
• Promote a digital-first environment, highlighting mobile and online banking accessibility.
• Build and maintain strong partnerships with community and civic organizations.
• Ensure operational integrity and compliance with banking regulations, including the SAFE Act.
• Manage branch objectives, sales goals, deadlines, and profit and loss responsibilities.
• Foster an inclusive, customer-centric culture within the branch.

Requirements

• High School diploma or equivalent (required).
• 4 years of sales management experience in Retail or Branch Banking.
• Proven leadership experience with the ability to coach and develop teams to drive sales excellence and operational integrity in a high-volume branch environment.
• Successful record of managing objectives to meet sales goals, deadlines, and branch goals in a profit and loss environment.
• Must meet and comply with all requirements set forth in the SAFE Act, including background checks and obtaining a unique identifier from the NMLS.

Preferred Qualifications

• Associate’s or Bachelor’s degree.
• Experience in retail banking, talent sourcing, and assessment.

Schedule

40 hours per week. Work schedule varies with branch needs and may include weekends and evenings.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping customers and giving back to local communities. When you join the team, you become part of a supportive and collaborative workforce with access to training and tools to accelerate your potential and maximize career growth.