Circulation Assistant (Part Time)

About the role

Working at Laramie County Library System is about joining an award-winning organization that sets the bar for service regionally and nationally. The Library Journal 2008 Library of the Year, Laramie County Library System is a hub for engagement, literacy and learning, and lifelong curiosity and discovery. The Circulation Assistant provides front-line customer service to library patrons in person and by phone, supports daily circulation operations, assists with library accounts and self-service technology, and helps patrons find and use library materials and spaces. This role is often the first point of contact and plays a key role in creating a welcoming library experience.

Responsibilities

• Provide front-line customer service to patrons in person and by phone, assisting with library accounts, materials, questions, general needs, and directions.
• Perform circulation and materials handling functions including check-in and check-out, shelving, processing daily notifications to the public, and maintaining collections.
• Assist patrons with library technology and equipment, including public computers, self-check kiosks, copiers, and meeting room audiovisual equipment.
• Support access to collections through readers' advisory, basic reference assistance, pulling materials for branches, and maintaining first-floor readiness.
• Protect patron confidentiality, and complete other duties as assigned.

Requirements

• High school diploma or equivalent.
• Six months of relevant experience, or an equivalent combination of education and experience.

Skills

• Working knowledge of common computer software and library systems.
• Strong customer service and communication skills.
• Ability to work independently with attention to detail and good task prioritization.
• Accurate data entry and filing skills.
• Ability to use sound judgment and follow established procedures.

Schedule

Work schedule will predominantly be normal business hours (8 a.m. to 5 p.m. or 9 a.m. to 6 p.m. or a variation thereof) Monday through Friday but may consist of weekend and evening hours as well. Anyone who works for the library must be willing to work anytime the library is open. Laramie County Library (Cheyenne) open hours are Monday–Thursday 9:00 a.m. to 8:00 p.m., Friday, Saturday, and Sunday 10:00 a.m. to 5:00 p.m. All employees are scheduled to attend monthly staff meetings and in-service days in Cheyenne.

Benefits

• Paid time off for 13 holidays, vacation, and sick leave.
• Annual personal day.
• Employees are eligible to take vacation after six months of employment.
• Employees may join the Cheyenne-Laramie County Employees Federal Credit Union.

Physical effort and working environment

This position requires moving moderately heavy materials such as carts, boxes, files, and library materials, and standing or walking for extended periods.

For questions about this position, contact Andrew Coe, Manager at ACoe@lclsonline.org or 307.773.7210.