Circulation Assistant

Duties and Responsibilities

• Circulation & User Information Services
• Performs all duties related to charging and discharging library materials according to established policies and procedures.
• Affords assistance in the creation, maintenance, and updating of circulation records and patron files.
• Answers patron questions about their records.
• Affords assistance in the use of the library catalog, including searching, renewals, and questions about individual titles.
• Affords assistance in the use of research tools, including navigation of the library website, and navigation of library subscription databases and other research resources.
• Responds to phone, email, chat/text, and in-person user enquiries.
• Answers or refers questions as needed.
• Opens and/or closes the library according to established procedures.
• Shares responsibility for recordkeeping and statistics related to user information services.
• Fulfills duties of the Circulation Manager in the Manager’s or Assistant Manager’s absence.
• Stacks Maintenance
• Conducts stacks maintenance activities including shelving, shifting, and shelf reading.
• Affords assistance in maintaining the reserves section of the library, including handling special circulation needs.
• Supervision
• Supervises student workers when the Circulation Manager is not present.
• Affords assistance in training, supervising, and evaluating service point student staff.
• Other
• Affords assistance with special library projects and supports other library departments as needed.
• Affords assistance with facilities maintenance.
• Affords assistance with scanning and printing services.
• Serves as back up to other library personnel as needed.

Knowledge, Skills And Abilities

• Customer service and interpersonal skills.
• Proficiency with computers, library systems and office technology.
• Effective verbal and written communication skills.
• Ability to assist users with research resources and library services.
• Ability to prioritize tasks, maintain accuracy and work independently.

Education And Experience

• Minimum Requirements: Associate’s degree; or an equivalent combination of education and experience.
• Familiarity with personal computers and peripherals for desktop applications.
• Demonstrated communication and interpersonal skills.
• Ability to work flexibly and creatively with students, faculty, and staff from diverse backgrounds.
• Ability to enhance and support a diverse learning and working environment.
• Preferred Requirements: Educational background in Studio Art, Design, Art History, or Humanities discipline; One or more years of experience in library setting or equivalent customer services work environment; Supervisory experience.

Physical Ability

• To work with computers, both visually and dexterously.
• Hearing and speaking abilities to communicate effectively with patrons while serving on the circulation and reference desks.
• Ability to lift up to 25 pounds and reach shelving heights up to six feet with ladder assistance.
Ringling College of Art and Design is an Equal Opportunity Employer. The College provides equal employment opportunity to all persons without regard to sex, age, gender, color, race, national or ethnic origin, religion, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis prohibited by law.