Circulation Assistant II

Application Deadline: 2026-08-17

About the Role

The Circulation Assistant supports public access to library resources by performing routine clerical, customer service, and technical support tasks at library branches. This role contributes to the efficiency and welcoming atmosphere of the library through circulation services, user assistance, shelving, and ensures accurate data entry and recordkeeping in alignment with library policy and procedures.

Responsibilities

• Processes the checkout and return of library materials using the circulation software.
• Provides basic support to patrons using equipment such as photocopiers, microfilm readers, desktop computers, audiovisual equipment, e-readers, and mobile devices; demonstrates usage as needed.
• Receives payment for overdue charges and damaged materials and issues receipts.
• Answers incoming calls, provides information, and routes inquiries to appropriate staff members.
• Issues and updates library cards by verifying patron information and accurately entering data into the system.
• Maintains library operations during assigned shifts, which may include working independently as the sole staff member on-site; monitors the facility, enforces library policies, addresses routine issues, and refers non-routine or escalated matters to supervisory staff.
• Maintains library collections by sorting, shelving, retrieving, and organizing materials in accordance with classification systems and established procedures.
• Performs clerical tasks such as alphabetizing, filing circulation or registration records, and updating service logs.
• Retrieves library materials to fulfill patron or staff requests.
• Communicates clearly and professionally in both written and verbal interactions with patrons, coworkers, and supervisors.

Skills

• Customer Service: Engages respectfully and efficiently with diverse patrons to support positive user experiences.
• Attention to Detail: Accurately manages circulation transactions, records, and data entry with minimal errors.
• Technical Proficiency: Operates library software systems, basic office equipment, and digital reading devices, and varying mobile devices.
• Communication: Explains procedures, policies, and technology use clearly to patrons and coworkers.
• Teamwork: Cooperates with colleagues and supervisors to maintain smooth daily operations.
• Problem Solving: Identifies and resolves routine issues independently and refers complex problems as appropriate.

Requirements

• High school diploma or equivalent.
• At least one (1) year of experience using personal computers, preferably including Microsoft Office.
• Ability to learn and operate library-specific software systems.
• Working knowledge of tablets, e-reading and mobile devices, with the ability to explain and support their use.
• Valid driver’s license.

Preferred Qualifications

• At least one (1) year of experience working in a customer service or public-facing role.
• Previous experience in a library or similar public service setting.
• Bilingual in English and Spanish.

Physical & Work Environment

• Work is performed primarily in a public library setting with frequent interaction with the public.
• The position requires nearly continuous standing and walking, as well as frequent bending, stooping, climbing, reaching, handling, and repetitive motions.
• The role requires the ability to move objects weighing up to 40 lbs. and to push/pull objects weighing up to 40 lbs. of force on an intermittent basis throughout the shift.
• Tasks also involve reaching, handling, fingering, feeling, using vision, speaking, and hearing.
• Visual acuity and auditory capacity are necessary to assist patrons and perform detailed tasks.
• The work environment is generally quiet with minimal exposure to dust, noise, or temperature fluctuations.
• Shifts include evening and weekend hours.
• Travel between branches or offsite work can be required.

Emergency Response

In an effort to provide for continuity of County government and to cope with the problems of the emergency, you may be required to work during a proclaimed state of emergency, consistent with Sec. 323.14, Wis. Stats. and County emergency management plans and programs.