Cincinnati - Installation Manager

Position Summary

The Installation Manager is responsible for the daily operations of the Installation department within a local field office. Provides leadership and tactical execution on daily production activities involving customer scheduling, service resolution, training, and management of local third-party installation network.

Essential Duties And Responsibilities

• Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible
• Identify opportunities in daily operations to pull forward jobs and maximize speed to installation
• Work with the customer to schedule jobs based on installer availability and customer preferences
• Review and publish daily installation and service reports to identify wins and opportunities for improvement
• Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion
• Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call
• Train, coach and develop installation employees and contractors both in the office and in the field
• Improve subcontractor retention rates through impactful training and engagement
• Works with the Field Trainer on individual performance, abilities, and capacities of the installers
• Partner with leadership on identifying systemic training gaps and propose solutions to address gap
• Collaborate with all office and corporate functional teams
• Recruit subcontractors as needed to expand installation capacity

Experience And Minimum Qualifications

• High School Diploma or equivalent
• 3+ years of successful experience in home construction, remodeling, and/or installation management
• Track record of successfully recruiting, training, coaching, and onboarding subcontractors
• Demonstrated superior quality and attention to detail in all facets of the installation process
• Ability to teach others through hands-on and documentation-based learning methods
• Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”
• Must hold a valid driver's license

Physical Requirements

• Normal Office Environment
• Indoor work in a climate-controlled environment
• Middle work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.