CIF & Branch Documentation Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists with the validation of data change requests to sensitive customer records, ensuring alignment with supporting documentation and compliance with regulatory requirements and internal bank policies.
• Supports the review of daily customer maintenance activity through Synergy reports, including updates to contact information, additions or removals of authorized signers, and other account changes, ensuring accuracy.
• Remains focused while performing repetitive data entry reviews and analyzes account opening documentation, focusing on complex account structures such as layered accounts, trust relationships, and LLC entities.
• Aids in the daily review of Customer Information File (CIF) maintenance and data change requests to ensure accuracy, proper support, and compliance with bank policies and procedures. Assists in the review of new account documentation submitted by branches, validating system entries against account opening documents.
• Maintains oversight of new account activity through system-generated reports, tracking missing accounts, incomplete documentation, and required corrections, communicating these to branch personnel regularly. Follows up on all identified exceptions to ensure timely resolution, escalating any items aging beyond 30 days to management.
• Assists in the scanning and indexing of new account documentation and maintenance requests into the Synergy platform within required timelines, ensuring all images meet quality standards.
• Reviews superseding account documentation to confirm compliance with bank policies and regulatory requirements, identifying and escalating discrepancies, and collaborating with frontline staff to ensure corrections are accurate and complete.
• Communicates with branch personnel to assist with documentation inquiries, provide guidance on account opening and superseding documentation requirements, and reinforce compliance with documentation standards and expectations.
• Collaborates with branch personnel, operations teams, and the BSA department to resolve documentation and compliance-related issues, supporting monthly internal control reviews and branch audits to ensure adherence to regulatory and bank procedures, including the review of security processes, dual control logs, safe deposit box controls, negotiable instruments, as well as teller and vault reconciliations. Reports any discrepancies or exceptions identified promptly to ensure timely remediation.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• The ideal candidate demonstrates strong organizational, analytical, and follow-up skills, with a commitment to maintaining high-quality work standards while delivering excellent service to internal stakeholders. Excellent communication and interpersonal skills are essential.
• A strong work ethic, excellent attention to detail, and the ability to work in a deadline-intensive work environment are required. Proficiency in Word and Excel is also necessary.