CIC Manager

Job Summary

Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

Qualifications

• Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred.
• Must be a U.S. Citizen without dual citizenship.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
• 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
• Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
• Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
• Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
• Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
• Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
• Experience managing stakeholder communications during incidents, including executive-level updates.
• Familiarity with continuity of operations (COOP) concepts and activation procedures.
• Experience developing and maintaining incident management procedures, runbooks, and documentation.
• Experience operating in environments requiring 24/7 support and on-call rotation.

Preferred Skills and Qualifications

• Experience supporting federal government environments.
• Strong knowledge of ITIL-based incidents, problems, and change management processes.
• Experience coordinating across cloud, network, and application teams in complex enterprise environments.
• Familiarity with DevSecOps and cloud platform operations (AWS/Azure) in incident scenarios.
• Ability to work effectively under pressure and manage high-visibility, time-sensitive incidents.
• Strong leadership, communication, and decision-making skills.
• Experience identifying process improvement opportunities and driving operational efficiencies.

Pay

Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

Benefits

Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.