CSC Manager

About the Role

We are seeking an enthusiastic, customer-focused, and business-oriented Customer Service Center (CSC) Manager to achieve the financial, growth, compliance, and customer satisfaction goals of the CSC, creating a positive impact on the Company. Reporting directly to the (Region) General Manager, you will be primarily responsible for planning and supervising the day-to-day operations of the CSC.

Responsibilities

• Manage all aspects of the CSC’s profit and expense activity, including sales, inventory, fleet, staffing, and customer acquisition and retention.
• Manage the CSC staff, including interviewing, hiring, coaching, training, and managing performance.
• Monitor and assure compliance in areas including safety, health/environmental, human resources, and financial/ethical considerations.
• Ensure all customer interaction and service is performed in a manner that consistently meets or exceeds customer expectations to support customer acquisition and retention.

Qualifications

• Minimum of 3 years of business experience.
• Bachelor’s Degree in business preferred.
• Delivery and/or distribution, sales, and general management experience desired.
• Exceptional written and interpersonal communication skills.
• Ability to provide strong leadership through coaching and mentoring with a focus on customer service.

Benefits

• Medical, dental, and vision (eligibility after 30 days of employment).
• Paid time off that increases with tenure.
• 401(k) with company match and immediate vesting.
• New employee training program and opportunities for continued learning and career development.
• Disability and life insurance.
• Employee recognition program.
• Generous tuition assistance program.
• Propane discounts.

About the Company

Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil, and related products and services. The company also markets natural gas and electricity and produces and invests in low-carbon fuel alternatives, servicing approximately 1 million residential, commercial, governmental, industrial, and agricultural customers through about 700 locations across 42 states.

Suburban Propane is supported by three core pillars: Suburban Commitment, SuburbanCares, and Go Green with Suburban Propane, reflecting its dedication to excellence in customer service, community support, and sustainable energy solutions.