Chubb Customer Center Account Executive

Full-time position located in Whitehouse Station, NJ.

About the role

The primary responsibility of this position will be to handle processing of new lines, renewals and endorsements for all Custom Solutions products including Workers Compensation, Custom policies and Group Personal Excess. The Customer Service Representative will partner with our Premier and Custom Solutions Underwriters to provide accurate policies and certificates, incorporate compliance practices, resolve premium discrepancies, and prepare accounts for renewal.

Responsibilities

• Process new lines, renewals, and endorsements for Custom Solutions products (Workers Compensation, Custom policies, Group Personal Excess).
• Partner with Premier and Custom Solutions Underwriters to ensure accurate policies and certificates.
• Incorporate compliance practices and resolve premium discrepancies.
• Prepare accounts for renewal.

Qualifications

• Proven superior customer service skills.
• Ability to process requests with minimal errors (accuracy).
• Excellent written and oral communication skills.
• Excellent time management skills.
• Self-motivated team player who enjoys working in a fast-paced environment; ability to work independently while supporting team goals.
• Demonstrated strong business acumen and understanding of PRS Business goals.
• Ability to manage multiple priorities and be results-oriented.
• Excellent analytical and problem-solving skills.
• Accepts accountability and demonstrates good business judgment.
• Strong PC skills, including proficiency in Word and Excel.

Education and Experience

• College degree preferred or relevant experience.
• Strong Masterpiece knowledge/background experience preferred and/or Personal Lines Insurance knowledge.
• Knowledge of Chubb PRS systems a plus.
• Knowledge of the PLS system a plus.
• Knowledge of Commercial processing systems including CUW, WIP, E-premium, Customarq, and APEX a plus but not required.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise, and local operations globally.