CHOICES Care Coordinator- Shelby County

Are you a compassionate individual who enjoys helping others achieve their personal health and wellness goals? If so, a career as a CHOICES Care Coordinator might be perfect for you. As a Care Coordinator, you will make a lasting impact on members’ lives by ensuring their safety at home or within a community setting.

About the role

In this role, you’ll travel to members’ homes for visits while managing various demands and requests from both internal and external stakeholders. We’re seeking individuals who excel in problem-solving through critical thinking, are adept at time management, and prioritize daily tasks. You should be self-motivated, flexible, and thrive in a fast-paced environment. Most importantly, you should have a passion for improving the quality of life for diverse members in their communities.

Responsibilities

• Partner with members and families to identify needed supports and direct services to meet personal goals for good health, employment, and independent or community living.
• Collaborate with a team of clinical and social support colleagues to meet the physical, behavioral health, and long-term service needs of each member.
• Conduct thorough and objective face-to-face visits and assess each member’s situation to determine current status and needs, including physical, behavioral, functional, psycho-social, financial, and employment and independent living expectations.
• Utilize criteria for authorizing appropriate home and community-based services and confirm those services are being provided and that members' needs are being met.
• Valid Driver's License required.
• TB Skin Test (applies to coordinators that work in the field).
• Position requires 24 months in role before eligible to post for other internal positions.
• Various immunizations and/or associated medical tests may be required for this position.
• This job requires a digital literacy assessment.

Requirements

• 3 years of experience in a clinical setting.
• Registered nurse with an active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Act; or Masters in Social Work with an active unrestricted license (LCSW, LMSW, or LAPSW).
• Exceptional customer service skills.
• Must live within Shelby County, TN.
• Available for an 8:00am – 5:00pm EST schedule, with the option (upon management approval) to work a compressed work week after 1 year.

Qualifications

• 2 years of clinical experience required.

Skills

• PC Skills required (Basic Microsoft Office and E-Mail).
• Effective time management skills.
• Excellent oral and written communication skills.
• Strong interpersonal and organizational skills.

Schedule

8:00am – 5:00pm EST, with the option (upon management approval) to work a compressed work week after 1 year.