CHOICES Care Coordinator- Dickson and Hickman Counties

Role Overview

As a CHOICES Care Coordinator you will travel to members’ homes to conduct face‑to‑face visits, ensuring safety and supporting personal health and wellness goals. You will manage requests from internal and external stakeholders, solve problems through critical thinking, and prioritize daily tasks in a fast‑paced environment. The role is focused on improving quality of life for diverse members in their communities.

Responsibilities

• Partner with members and families to identify supports and services that meet personal health, employment, and independent‑living goals.
• Collaborate with clinical and social‑support colleagues to address physical, behavioral health, and long‑term service needs.
• Conduct thorough, objective, face‑to‑face visits to assess physical, behavioral, functional, psychosocial, financial, and employment status.
• Authorize appropriate home and community‑based services and verify that services are delivered and members’ needs are met.
• Maintain a valid driver’s license and comply with required TB skin test, immunizations, and other medical screenings.
• Complete a digital‑literacy assessment as part of the hiring process.
• Remain in the role for 24 months before becoming eligible for other internal positions.

Qualifications

• Minimum 2–3 years of clinical experience (including 3 years in a clinical setting as specified).
• Registered Nurse with an active license in Tennessee or a compact‑state license, **or** a Master’s in Social Work with an active, unrestricted license (LCSW, LMSW, or LAPSW).
• Must reside in Dickson County or Hickman County, Tennessee.
• Valid driver’s license.
• TB skin test (required for field coordinators) and up‑to‑date immunizations/medical tests.
• Exceptional customer‑service skills.

Skills

• Basic Microsoft Office and email proficiency.
• Effective time‑management and prioritization.
• Strong oral and written communication.
• Excellent interpersonal and organizational abilities.

Schedule

8:00 am – 5:00 pm EST, no on‑call duties. After one year, a compressed work week may be approved by management.

Additional Information

• Number of openings: 1
• Worker type: Employee
• Company: VSHP Volunteer State Health Plan, Inc.