CHOICES Care Coordinator- Dickson and Hickman Counties

About the role

As a CHOICES Care Coordinator you will make a lasting impact on members’ lives by ensuring their safety at home or within a community setting. You will travel to members’ homes for visits while managing demands and requests from internal and external stakeholders. The role requires strong problem‑solving, critical thinking, time management, and the ability to prioritize daily tasks in a fast‑paced environment. A passion for improving the quality of life for diverse members in their communities is essential.

Responsibilities

• Partner with members and families to identify needed supports and direct services to meet personal goals for health, employment, and independent or community living.
• Collaborate with a team of clinical and social support colleagues to meet physical, behavioral health, and long‑term service needs of each member.
• Conduct thorough, objective face‑to‑face visits and assess each member’s situation, including physical, behavioral, functional, psychosocial, financial, employment, and independent‑living expectations.
• Utilize criteria for authorizing appropriate home and community‑based services and confirm those services are being provided and members’ needs are met.
• Maintain a valid driver’s license and comply with required TB skin test (for field coordinators), immunizations, and other medical tests.
• Complete a digital literacy assessment.
• Remain in the role for 24 months before becoming eligible to apply for other internal positions.

Qualifications

• 3 years of experience in a clinical setting.
• Registered Nurse with an active license in Tennessee or a license in a Nurse Licensure Compact participating state, **or** a Master’s in Social Work with an active unrestricted license (LCSW, LMSW, or LAPSW).
• Must reside in Dickson or Hickman County, Tennessee.
• Exceptional customer service skills.
• Valid driver’s license.
• Completion of required TB skin test, immunizations, and associated medical tests as applicable.
• 2 years of clinical experience (minimum).

Skills

• Basic PC skills (Microsoft Office and email).
• Effective time‑management abilities.
• Excellent oral and written communication.
• Strong interpersonal and organizational skills.

Schedule

8:00 am – 5:00 pm EST, no on‑call duties. After one year, a compressed work week may be approved by management.

Number of openings: 1 | Worker type: Employee | Company: VSHP Volunteer State Health Plan, Inc.