CHOICES Care Coordinator- Memphis, TN Area

About the role

Are you a compassionate individual who enjoys helping others achieve their personal health and wellness goals? If so, a career as a CHOICES Care Coordinator might be perfect for you. As a Care Coordinator, you will make a lasting impact on members’ lives by ensuring their safety at home or within a community setting. In this role, you’ll travel to member’s homes for visits, while managing various demands and requests from both internal and external stakeholders. We’re seeking individuals who excel in problem-solving through critical thinking, and who are adept at time management and prioritizing daily tasks. You should be self-motivated, flexible, and thrive in a fast-paced environment. Most importantly, you should have a passion for improving the quality of life for diverse members in their communities.

Responsibilities

• Partnering with members and families to identify needed supports and direct services to meet personal goals for good health, employment and independent or community living.
• Collaborates with a team of clinical and social support colleagues to meet the physical, behavioral health and long term service needs of each member.
• Conduct thorough and objective face-to-face visits with and assess each member’s situation to determine current status and needs, including physical, behavioral, functional, psycho-social, financial, and employment and independent living expectations.
• Utilizing criteria for authorizing appropriate home and community based services and confirm those services are being provided and that members’ needs are being met.
• Valid Driver's License.
• TB Skin Test (applies to coordinators that work in the field).
• Position requires 24 months in role before eligible to post for other internal positions.
• Various immunizations and/or associated medical tests may be required for this position.
• This job requires digital literacy assessment.

Qualifications

• 3 years of experience in a clinical setting (alternatively noted as 2 years clinical experience required).
• Registered nurse with an active license in the state of Tennessee or hold a license in the state of residence if the state participates in the Nurse Licensure Compact Act; or Masters in Social Work with an active unrestricted license (LCSW, LMSW, or LAPSW).
• Exceptional customer service skills.
• Must live within Shelby County, TN.
• Available for an 8:00am – 5:00pm EST schedule (no on‑call), with the option (upon management approval) to work a compressed work week after 1 year.

Skills & Certifications

• PC Skills required (Basic Microsoft Office and E‑Mail).
• Effective time management skills.
• Excellent oral and written communication skills.
• Strong interpersonal and organizational skills.

Additional Requirements

• Employees who operate a BCBST‑owned vehicle or a personal/rental vehicle for company business on a routine basis will be enrolled in the BCBST Driver Safety Program and must maintain a valid driver’s license, appropriate auto insurance, and an acceptable motor vehicle record.
• Maintain acceptable motor vehicle record (MVR) as defined by the program.

Number of openings: 1 • Worker Type: Employee • Company: VSHP Volunteer State Health Plan, Inc