Chin Falam Interpreter

About the role

LanguageLine Solutions is seeking a Bilingual Chin Falam-English Phone Interpreter to work from home in the United States as an Independent Contractor. This role involves handling on-demand calls and rendering the meaning of conversations between Chin Falam and English speakers across various industries, including healthcare, 911, first responders, education, government agencies, and business sectors.

As an interpreter, you will receive industry-leading training, develop new skills, and have opportunities for advancement within a certified ASTM and ISO environment. You will be supported by a Senior Language Specialist, as well as Interpreter and Technology Help Desks.

Position overview

The Chin Falam Telephone Interpreter breaks communication barriers in a wide range of industries: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. The interpreter processes information quickly and concisely, recognizes sensitive cultural differences, uses appropriate terminology, and understands common industry procedures and practices. Sessions may involve simple or complex, technical or non-technical subjects. This position does not involve written translation—interpreters translate verbally.

This is a remote position. The interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment.

Essential job functions

• Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions
• Maintain a professional demeanor throughout interpreting sessions at all times
• Remain calm during interpreting sessions when primary speakers are incoherent or upset, especially in emergency situations such as 911 calls
• Maintain punctuality and availability during work hours
• Follow client instructions in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client's permission
• Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law
• Demonstrate commitment to cultural sensitivity and working in a diverse environment

Some calls may be highly emotional and/or stressful in nature. The interpreter may need to remain on a call for extended periods without breaks or may experience high call volumes. The interpreter must have the ability to provide the required company standards of service within this dynamic environment.

Qualifications

• Fluency in Chin Falam and English and skilled in the associated cultural dynamics
• Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP
• Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation
• Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls involving sensitive subjects such as end-of-life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression
• Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands
• Must be at least 18 years of age
• Legally authorized to work in the United States
• Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)
• High school diploma or equivalent
• Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated business may not be eligible for consideration
• Ability to read and write the requested languages – highly preferred
• Based on your location, a post-offer, pre-employment background check and/or drug screen may be required

Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation is preferred.

Technical requirements

• Dedicated personal device for business purposes
• Desktop / Laptop Computers with Windows, MacOS, or ChromeOS (Tablets with iPadOS or Android and Smartphones with iOS or Android are also acceptable)
• Restricted brands: Kaspersky products, Huawei hardware
• High speed Internet connection for work-related electronic communication with download speeds of no less than 5 Mbps, upload speeds of 3 Mbps, Ping value of no more than 300 ms, Jitter value of no more than 30 ms
• Must have access to a quiet space free from background noise or distraction

Physical requirements

• Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer the majority of the workday
• Must be able to operate company provided software and systems to perform all aspects of the job
• Must have sufficient manual dexterity to type or write
• Able to lift up to 26 lbs
• May be exposed to moderate noise levels (computer, audio, telephone)

Pay and benefits

Pay: $0.60 – $0.75 per minute

This is an independent contractor position and therefore not eligible for employee benefits.

We offer:

• Employee Referral Program
• Advancement opportunities within the organization
• Interpreter support
• An inclusive and diverse work environment

Schedule

Applications will be accepted for One Hundred Eighty (180) days from the posting date of May 15, 2026.