Children’s Club Attendant

About the role

Ponte Vedra Inn & Club is seeking a Children's Club Attendant to provide a safe, engaging, and memorable experience for the children of our members and guests. This position is responsible for supervising children, leading age-appropriate activities, maintaining a clean and organized childcare environment, and ensuring all child safety policies and procedures are followed.

Responsibilities

• Welcome members, guests, parents, and children with a warm, friendly, and professional demeanor.
• Provide attentive supervision to ensure the safety, well-being, and enjoyment of children throughout their visit.
• Plan, organize, and participate in age-appropriate games, crafts, educational activities, and recreational programs.
• Foster a fun, engaging, and nurturing environment while promoting positive behavior and inclusion.
• Maintain a clean, organized, sanitized, and welcoming Children's Club, Nursery, and play areas.
• Clean and sanitize toys, equipment, furniture, and activity areas in accordance with health and safety standards.
• Monitor inventory of toys, games, crafts, and supplies, notifying leadership when replenishment is needed.
• Accurately process childcare reservations, member charges, and related transactions using reservation and point-of-sale systems.
• Answer telephones courteously, respond to inquiries, and direct calls appropriately.
• Become proficient in all required computer systems, reservation software, and point-of-sale functions.
• Promote Children's Club programs, camps, activities, and special events to members and guests.
• Respond appropriately to emergencies and administer CPR, AED, or First Aid when necessary.
• Attend required training sessions, safety courses, departmental meetings, and child safety education programs.
• Report safety hazards, accidents, incidents, and equipment concerns promptly.
• Build positive relationships with children and families through exceptional hospitality and personalized service.
• Support other Recreation and Club operations as business needs require.
• Perform additional duties and special projects as assigned by the Children's Club Manager, Children's Club Supervisor, or Director of The Reef.

Qualifications

• High school diploma or equivalent required.
• Ability to speak, read, write, and understand English sufficiently to communicate effectively with members, guests, children, parents, and fellow team members.
• Minimum of one (1) year of childcare experience preferred.
• Previous experience in a childcare center, camp, school, recreation program, private club, resort, or hospitality environment preferred.
• Experience providing exceptional customer service in a family-focused environment is a plus.
• Current CPR, AED, and First Aid certifications required or must be obtained within the introductory period.
• Knowledge of childcare best practices, child development, and age-appropriate activities.
• Understanding of child safety procedures and emergency response protocols.
• Strong communication and interpersonal skills with children, parents, members, guests, and team members.
• Ability to maintain a calm, patient, and positive attitude in a fast-paced environment.
• Strong organizational skills and attention to cleanliness and safety.
• Ability to multitask while maintaining a safe and engaging environment.
• Commitment to delivering exceptional member and guest service.

Physical Requirements

• Ability to stand, walk, bend, kneel, squat, reach, and actively participate in children's activities throughout the shift.
• Ability to lift, carry, push, and pull up to 35 pounds.
• Ability to supervise multiple children while remaining alert and attentive.
• Ability to work both indoors and outdoors in varying weather conditions.
• Ability to communicate effectively in person and by telephone.
• Ability to successfully complete CPR, AED, and First Aid certification requirements.

Schedule

Must be available to work a flexible schedule, including days, evenings, weekends, holidays, and split shifts. Overtime as business needs require.