Children's Case Manager

Responsibilities

• Receive referrals from the CSA through a “warm line” at the office.
• Diffuse difficult situations when engaging with families over the phone.
• Provide information to families as needed on the CMR model and functions.
• Affords assistance with callbacks for delay dispatches to help reduce cancellations.
• Works with the Supervisor and other team members to coordinate care for all clients served.
• Maintains documentation with 98% accuracy, and within the required time frame.
• Affords assistance with scanning forms and uploading to records when needed.
• Outreaches to families for follow-up with consumer satisfaction surveys and collects feedback.
• Affords assistance with creation, organization, and building of dispatch folders for staff.
• Participates in team meetings and staff meetings.
• Attends all required trainings as scheduled.

Requirements

• Must demonstrate the ability to provide supportive services for youth and their families.
• Must demonstrate the ability to maintain contact with the youth, family and their support system.
• Must demonstrate the ability to produce a progress note in the Cyber and NetSmart EHR.
• Must demonstrate the ability to generate and maintain appropriate documentation as noted by chart review with at least 98% accuracy.
• Must demonstrate the ability to access local networks of services as dictated by the current ICP.
• Must demonstrate the ability to maintain a professionalism in all interactions they have with providers, families, co-workers, etc.
• Must participate in and pass all company mandatory training, including CSOC and Rutgers, as scheduled.
• Must demonstrate basic computer knowledge.

Qualifications

• Bachelor's degree (BA/BS) in a behavioral health or related human services field, such as social work, counseling or psychology.
• At least four to six months of experience working in human services or related field.
• Knowledge of the Nurtured Heart Approach preferred.
• Valid Driver's License required.

Pay

Competitive base salary.

Schedule

Five days a week, in office, with three days starting at 8:00a to 4:30p and two days from 9:30a to 6p. Exact schedule to be determined upon conclusion of training period. 30 minute unpaid lunch.

Benefits

• Medical and dental insurance.
• Vision plan.
• Retailment plan.
• Flexible spending plans.

Benefits

EXCELLENT time benefits for qualified positions!

Opportunity for personal and career growth

Includes supervision towards professional licensure for eligible candidates.

Team-oriented environment

We practice the FISH! Philosophy.