Childline Practitioner Universal
About the role
At Childline, we give young people a voice when they need someone to listen. We want to be there for every child or young person who needs our support, any day of the year, any time of day or night. Childline is one service with three core offers: Childline Universal (available 24/7 for children and young people who contact us on a one-off or irregular basis), Childline Connect (available 365 days a year during peak hours for those who contact us regularly), and Childline Online (our online community providing advice, guidance and support 24/7). We are recruiting for one full-time position in Childline Aberdeen. As a Childline Practitioner (Universal) you will deliver this vital service alongside a committed and dedicated team who share your values of supporting children and young people.
Responsibilities
- Use your skills flexibly to support volunteers while they talk to children
- Directly support children and young people by responding to contacts as a Childline Practitioner (Universal)
- Lead on key on-shift safeguarding decisions
- Use coaching to maintain and develop the quality of the service
- Ensure every child and young person receives a high-quality service
- Outside of shift, provide effective supervision, coaching, feedback, training and support to volunteers
Requirements
- Strong background working with children and young people within a safeguarding context
- Belief in the NSPCC's cause and mission, with a desire to help be there for all children and young people
- Passion for supporting others, especially in situations which can be emotionally challenging
- Ability to address and evidence each point in the person specification in a supporting statement (within a total limit of 10,000 characters)
Benefits
- Hybrid working: a third of working days can be done from home
- Built-in time for 3-day weekends
Pay
Every Childline Practitioner (Universal) receives a 7% rota allowance on top of their basic salary.
Schedule
- Hybrid rota with a consistent balance of morning, daytime and evening shifts across a 6-week pattern
- Weekend working one in every three weeks (or one in six weeks for part-time colleagues)