Child Support Enforcement Technician II

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

About the role

The Child Support Services (CSS) Division partners with federal, state, tribal, and local governments, and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for basics: shelter, food, childcare, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family-centered services and incorporate innovative strategies that improve the reliability of child support payments.

CSS Vision: To help build a world where children can count on their parents for the support and love they need to be healthy and successful. CSS will put children first by both parents assuming responsibility for the economic and social well-being, health, and stability of their children. We recognize that children benefit from positive, ongoing relationships with both parents.

Responsibilities

• Complete the early intervention process by interviewing obligors and obligees, researching, and gathering relevant information and necessary case documentation.
• Effectively manage both automated (system-selected) and manual enforcement remedies to ensure appropriate application (and/or suppression) based on unique case and individual situations. Utilize critical thinking to determine available resources to assist families with breaking down barriers to compliance with court-ordered support obligations and financial stability.
• Enforce orders when clients live in different states or countries.
• Utilize various systems and processes to locate information regarding parties to support the enforcement of child support orders, including when one party resides outside Colorado or in a different country.
• Meet and communicate with clients to explain child support enforcement services, processes, and requirements, as well as coordinate stipulations and settlements.
• Assess, plan, monitor, and evaluate cases to improve outcomes for assigned child support cases.
• Prepare cases by organizing case files, including relevant documents for legal proceedings, and prepare legal documents as required.

Requirements

• Four (4) years of experience performing child support initiation, enforcement, collections, investigations, case management, or a related field.
• Graduation from high school or possession of a GED, HiSET, or TASC Certificate.
• Additional appropriate education may be substituted for the minimum experience requirements.
• Valid driver’s license preferred.

Skills

• Experience working with interstate child support cases.
• Passion for public service and improving the lives of families through strong critical thinking, accuracy, and attention to detail.
• Experience managing multiple high-priority tasks in a fast-paced work environment.
• Agility in an evolving work environment.
• Experience engaging customers from diverse backgrounds with a solution-oriented approach through phone, email, and face-to-face contact.
• Experience with ACSES, CBMS, Adobe, and Microsoft Suite is a plus.

Benefits

• Guaranteed life-long monthly pension, once vested after 5 years of service.
• 457B Retirement Plan.
• 140 hours of PTO earned within the first year, plus 12 paid holidays, 1 personal holiday, 1 wellness day, and 1 volunteer day per year.
• Competitive medical, dental, and vision plans effective within 1 month of start date.

Pay

New hires are typically brought into the organization between $23.89 - $29.86 per hour. The salary range for this position is $23.89 - $35.84 per hour.

Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position, you can expect to work out of the Denver Human Services Castro building (1200 Federal Blvd, Denver, CO 80204) during in-office days. Employees must work within the state of Colorado on their off-site days.

This position is expected to stay open until August 9th, 2026.