Child Support Specialist II

About the role

The role of the OCS Child Support Specialist II involves providing services to individuals receiving or paying child support, assisting with legal documents and motions, managing a caseload, and participating in Case Managers Conferences at a Family Division of Vermont Superior Court. Key attributes include impartiality, equity, empathy, and procedural justice.

Responsibilities

• Provide services to individuals receiving or paying child support
• Aid in the preparation of legal documents and motions for child support-related court filings
• Manage a caseload of cases
• Attend Case Managers Conferences at a Family Division of Vermont Superior Court
• Use multiple applications/programs such as Adobe, all Microsoft programs, and others
• Communicate effectively in a respectful, civil manner
• Form and maintain collaborative relationships
• Handle challenging or conflictual situations professionally
• Accept personal responsibility and follow through on commitments
• Respect workplace rules and act with ethical integrity
• Be prepared to travel for Court events or customer meetings

Requirements

• Family law knowledge/experience
• Maturity, excellent judgment, and decision-making skills
• Welcome to new ideas and training
• Support and contribute to a professional, cooperative work environment
• Communicate respectfully, civilly, and utilize active listening skills
• Form and maintain collaborative relationships
• Consider different points of view and manage difficult situations professionally
• Accept personal responsibility and follow through on commitments
• Respect and uphold workplace rules and expectations
• Act with ethical integrity

Qualifications

• Bachelor's degree AND two (2) years or more of experience at or above a technical level in investigatory, analytical, research or paralegal work OR at a technical level in the Office of Child Support
• Two years or more of full-time college coursework OR an associate's degree AND four (4) years or more of experience at or above a technical level in investigatory, analytical, research or paralegal work OR at a technical level in the Office of Child Support
• Six (6) years or more of experience at or above a technical level in investigatory, analytical, research or paralegal work OR at a technical level in the Office of Child Support

Skills

• Technology proficiency
• Excellent communication skills
• Ability to prioritize tasks
• Attention to detail
• Adaptability
• Openness
• Flexibility

Benefits

• State-paid medical and dental premiums
• Work/Life balance: 11 paid holidays and generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Tuition Reimbursement
• Flexible Spending Healthcare and Childcare Reimbursement Accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Public Service Student Loan Forgiveness Program

Pay

As of July 12, 2026, the step 1 rate for pay grade 23 will be $28.05 per hour and the step 15 rate will be $43.80 per hour.

Schedule

Incumbents must be able to function independently in a confrontational, even hostile environment. Private means of transportation must be available for required travel. The nature of the position may involve work outside of regular duty hours. Appearances at case manager conferences may be challenging and difficult as the task requires developing a cooperative agreement with parties who may be hostile.

Environmental Factors

Duties are performed in an assigned District Office, in the field and in Family Court. Incumbents must be able to function independently in a confrontational, even hostile environment. Private means of transportation must be available for required travel. The nature of the position may involve work outside of regular duty hours. Appearances at case manager conferences may be challenging and difficult as the task requires developing a cooperative agreement with parties who may be hostile.

Minimum Qualifications

• Bachelor's degree AND two (2) years or more of experience at or above a technical level in investigatory, analytical, research or paralegal work OR at a technical level in the Office of Child Support
• Two years or more of full-time college coursework OR an associate's degree AND four (4) years or more of experience at or above a technical level in investigatory, analytical, research or paralegal work OR at a technical level in the Office of Child Support
• Six (6) years or more of experience at or above a technical level in investigatory, analytical, research or paralegal work OR at a technical level in the Office of Child Support

Special Requirements

Note: All incumbents must successfully complete the OCS training curriculum within six months of hire, which includes passing the written Case Presenter's Exam.

Total Compensation

A State employee's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Equal Opportunity Employer

Vermont is an equal opportunity employer.

Nearest Major Market

Nearest Major Market: Barre

Nearest Secondary Market

Nearest Secondary Market: Montpelier