Child Support Enforcement Supervisor

About the role

The State of Nebraska Department of Health and Human Services is seeking a Child Support Enforcement (CSE) Supervisor to oversee a team of Child Support workers. This position provides leadership in assisting children and families in obtaining and enforcing child support and medical support.

Responsibilities

• Oversee staff within the Child Support Enforcement Unit.
• Plan, assign, and direct the work activities of staff to facilitate the attainment of the unit's work goals.
• Confer with and advise staff on eligibility criteria, work policies, procedures, and standards.
• Compare work performance and/or products of staff within established standards to determine and recommend personnel actions.
• Report on cases, client concerns, special issues, or other matters to inform management staff of the current status of program activities.
• Promote community awareness of agency program activities/needs.
• Attend training sessions, professional conferences, and other development activities.

Qualifications

• A Bachelor's degree in a closely related field such as social work, counseling, psychology, sociology, human development, etc.
• One year of experience leading, coordinating, directing, monitoring, and/or supervising others within an eligibility/client service function/program.
• Two years of experience in eligibility determination for major Income Maintenance programs or child support services.
• Experience in a supervisory role, or experience in case management with demonstrated informal leadership.
• Experience in a judicial or law enforcement organization or credit and collections organizations involving close contact with clients/applicants in a decision-making role.
• Excellent customer service and communication skills.
• Ability to coach, mentor, and develop staff to meet performance and maintain accuracy, consistency, and compliance with federal and state child support program standards.
• Knowledge of child support enforcement policies, procedures, and programs; agency policies, procedures, and programs; federal and state laws pertinent to agency programs; agency forms and communication practices; federal and state laws and agency regulations, policies, and guidelines concerning confidentiality, release of client information, and child support enforcement.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer!

Schedule

Monday – Friday; 8:00 AM – 5:00 PM

Dress Attire

Business Casual