Child Support Enforcement Specialist

Position Overview

As a Child Support Enforcement Specialist with the Department of Human Services (DHS), you will support families in Lancaster, Lebanon, and York Counties by strengthening program results, building partnerships, and helping caregivers gain financial stability. The role involves case activity, solving complex challenges, and supporting families who rely on these services.

Responsibilities

• Review case information, analyze data, and assess program effectiveness to strengthen child support services.
• Coordinate with Domestic Relations Sections, County Assistance Offices, and partner agencies to resolve issues and support case activity.
• Perform audits, evaluate payment situations, prepare reports, and ensure accuracy in child support cases.
• Provide guidance and training to staff on systems, procedures, and program requirements.
• Explain program rules, assist with dispute resolution, and communicate decisions to partner agencies and clients.
• Investigate complaints, gather information, document findings, and recommend solutions for unresolved case concerns.

Qualifications

• Four years of experience in a domestic relations office involving interpretation, application, and explanation of policies and regulations and analysis of information; or a bachelor’s degree; or an equivalent combination of experience and training, including at least one year in a domestic relations office with similar responsibilities.
• Applicants within three months of graduating with a qualifying degree will be considered to have met the educational requirement.
• Residency in, or willingness to relocate to, Lancaster, Lebanon, or York County and meet Pennsylvania residency requirements.
• Ability to perform essential job functions.
• Pass an enhanced background check in accordance with IRS Publication 1075, including fingerprint‑based federal records check, Pennsylvania State Police clearance, local law enforcement checks, and citizenship/residency verification.

Work Schedule

Full‑time, 37.5 hours per week. Hours are 8:00 AM to 4:00 PM, Monday – Friday, with a 30‑minute lunch.

Location

This is a home‑headquartered position. You must have a securely configured high‑speed internet connection and work from an approved location in Pennsylvania. Travel to Lancaster, Lebanon, and York counties is required, and you must reside in or be willing to relocate to one of these counties by the start of employment. During the probationary period, you are required to report two days per week to an office in the assigned county.