Payments Support Specialist

What You Will Do

• Check Processing
• Processes incoming and outgoing member checks, returns, chargebacks, create and send chargeback letters, processes returned mail, processes FED check adjustments
• Mobile Deposit Removal requests
• Review and repair Remote Deposit Checks
• Process foreign item collections
• Process stop payment requests for Money Gram checks
• Wires Transfers
• Processes member incoming and outgoing domestic and international wire transfers
• Processes incoming and outgoing wires for credit union operations
• Review, log, and process DocuSign wire requests
• Refer suspicious wire requests to the Financial Crimes Unit
• Verify all incoming and outgoing wires against the Sanctions list, post wire and fee to member accounts
• ACH Processing
• Processes ACH debit and credit exceptions
• Investigate ACH claims within compliance deadlines
• Send letters for proof of authorization
• Issue provisional credit and/or final credit to member
• Send closed letters to members notifying of results of investigation
• Scan forms and letters to Synergy
• Processes ACH reclamations
• Research Tracer Requests
• External Financial Institution Payment Processing
• Post account funding, failed postings and returns
• Review forms for Recurring payments and create payment plan in system
• Oversee Move Money: Pay a Person (P2P) and Account to Account (A2A)
• Process opt-out requests from members
• May review and decision limit increases based on Credit Union guidelines
• May assist members needing assistance accessing P2P and A2A
• Bill Pay
• Review new enrollments and updated accounts to ensure all information is accurate
• Generate and review membership change report
• Review forms for recurring payments and create payment plan in system
• Add /update/ remove employees as users in systems as needed

What You Will Need

• Ability to interact effectively and professionally via telephone as well by email and letters
• Able to provide exceptional service to our internal and external members
• Strong mathematical skills
• Must be exceptionally self-motivated and able to work in a rapidly changing and fast paced environment
• Ability to multitask and prioritize to ensure deadlines are met
• Proficiency in Microsoft Word, Outlook, Excel, and Teams
• Exposure to SharePoint, Symitar (Epysis), DocuSign, Ontrac, Payrazr, Fedline, and Money Gram.
• Knowledge of Regulation E, UCC 4-A, Check 21, Reg CC, and NACHA rule
• National Check Professional (NCP) Designation, preferred
• Experience using Fedline Advantage preferred
• ACH or AAP Certification preferred
• Faster Payments knowledge, Certification preferred
• 1-2 years relevant experience in a financial institution