Child Support Case Manager

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking a Child Support Case Manager to join our team. At Child Support Services, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children by building relationships with the parents to ensure they are successful.

About the role

As a Case Manager with Child Support Services, you'll be responsible for complex case management, interacting with various community partners, and providing crucial support to families. You will encounter customers who may be reluctant to cooperate with Child Support, so the ability to provide conflict resolution while maintaining your composure is imperative. We're seeking someone who is positive, respectful, a quick learner, and passionate about supporting families throughout their child support journey.

Responsibilities

• Performs complex case management for parents in need of paternity, medical and support establishment, modification of an existing order, and maintenance of support orders.
• Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence.
• Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action to establish, maintain, or modify support for families in and out of the State of Iowa.
• Uses Microsoft Office programs (Excel, Word, Outlook) proficiently. Having the aptitude to learn other computerized systems, including ICAR, is critically important for success in this position.
• Comprehends and adheres to confidentiality provisions in the Code of Iowa.

Requirements

• Critical thinking skills and executing complex tasks independently
• Strong organizational skills and attention to detail
• Customer service, including de-escalation of conflictual or adversarial situations
• Excellent oral and written communication and report composition
• Ability to handle confidential information with discretion
• Extreme accuracy in mathematical calculations and timelines
• Driver’s license and the ability to travel on occasion
• Completion and successful passing of a level 5 FBI background check, including fingerprinting

Qualifications

Applicants must meet at least one of the following minimum requirements to qualify for this position:

• Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work.
• A total of three years of education and/or full-time experience (as described above), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.
• Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.

Schedule

This is a full-time opportunity, Monday – Friday with hours from 8:00 AM - 4:30 PM. Upon successful completion of the training period and with management approval, this position offers a hybrid work opportunity, working from home and office as scheduled.

Location

This position is located at the Sioux City Child Support Office. Sioux City has a variety of recreational, social, and professional opportunities, including:

• Shopping, local restaurants, and 70 miles of recreational trails
• Arts and music festivals, concerts, Art Center, Launch PAD Children's Museum, live theater, snow tubing, casino gaming, farmers markets, rock climbing, and major sporting events
• Convenient access to hospitals, medical offices, banks, library, and other services
• Proximity to the Missouri River for biking, walking, fishing, boating, and golf courses
• Home to Morningside College, Briar Cliff College, and Western Iowa Tech Community College

Benefits

• Health, Dental, and Vision Coverage: Affordable health and dental insurance packages with outstanding coverage.
• Paid Time Off: Vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) and the Retirement Investors Club (RIC), where the State matches dollar for dollar up to $75/month.
• Flexible Spending Accounts: For medical and dependent care expenses.
• Insurance Coverage: Life insurance and free long-term disability insurance.
• Employee Assistance Program: Resources and support for personal and professional challenges.
• Employee Discount Programs: Discounts on a variety of goods and services.