Child Support Agent II

Salary: $48,447.96 Annually

Location: Health & Human Services, NC
Job Type: Full-time
Department: Social Services

About the role

Are you ready to play a key role in helping families thrive? As a Child Support Agent, you’ll work under general supervision while using your expertise to ensure children receive the financial support they deserve. This role combines problem-solving, technology, and family advocacy to make a tangible impact every day. Successful employees bring a strong knowledge of Child Support programs and a deep understanding of the State Automated Collection and Tracking (ACT) system, leveraging technology to manage cases efficiently, track payments, and support families in achieving stability. This is more than a job—it’s an opportunity to empower families, strengthen communities, and contribute to the well-being of children across the county. This position requires frequent court engagement.

Responsibilities

• Establishing paternity and support criteria for cases through court action.
• Interviewing custodial and noncustodial parents.
• Explaining the program and obtaining data regarding the absent parent.
• Determining the correct course of action for each situation by establishing paternity and/or support obligations through the court system.
• Ensuring knowledge of the latest policies and procedures of the Child Support Program.
• Gathering evidence for court by drafting the proper papers, evaluating testimony and evidence, and determining the necessity of court action and involvement.
• Attending court and communicating with court personnel as it relates to testifying and presenting cases (in partnership with the attorney) in the courtroom.

Qualifications

• Accountability - Ability to accept responsibility and account for actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Autonomy - Ability to work independently with minimal supervision.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of customers' needs while following procedures.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful, maintain confidentiality, and be seen as credible.
• Influence - Ability to gain support and buy-in through persuasion and convincing others.
• Judgment - Ability to use good judgment and discretion in interpreting policies and procedures.
• Multitasking - Ability to multi-task in a fast-paced environment.
• Problem Solving - Ability to find solutions or deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Safety-Minded - Creating a safe work environment; managing risks; reducing exposure liabilities.
• Time Management - Ability to organize and complete work within given deadlines.

Requirements

• High School Diploma or G.E.D. required. Associate's Degree or further education preferred.
• Three years of experience in eligibility, investigative, judiciary, or legal work; or an associate degree in business administration, human resources, law enforcement, or a closely related field and one year of such experience; or a four-year degree and six months of such experience; or an equivalent combination of education and experience.
• One year of experience as a Child Support Agent I or in law enforcement or a comparable field requiring knowledge of enforcing laws and the court system, or a four-year degree in criminal justice.
• A copy of a certified college transcript and a letter of reference may be requested.
• Proficient in MS Office (Excel, Word, and PowerPoint).
• Possession of a valid N.C. driver's license and maintenance of a driving record in accordance with Alamance County policy.

Physical Demands

• Stand: Frequently
• Walk: Frequently
• Sit: Frequently
• Manually Manipulate: Occasionally
• Reach Outward: Occasionally
• Reach Above Shoulder: Occasionally
• Climb, Crawl, Squat or Kneel, Bend: Not Applicable
• Lift/Carry:
  • 10 lbs or less: Occasionally
  • 11-20 lbs: Occasionally
  • 21-50 lbs, 51-100 lbs, Over 100 lbs: Not Applicable
• Push/Pull:
  • 12 lbs or less: Occasionally
  • 13-25 lbs, 26-40 lbs, 41-100 lbs: Not Applicable
• Other Physical Requirements: Vision (Near, Distance, Peripheral)

Work environment: Standard office environment.

Benefits

• Health Insurance: Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment. Three plans available: 2 Standard PPO plans and a High-Deductible Health Plan with HSA.
• Dental Benefit: One dental insurance (Delta Dental) plan offered at no cost to full-time employees, effective after 30 days.
• Vision Insurance: Voluntary vision program (Superior Vision) available to full-time employees, effective after 30 days.
• Voluntary Benefits: Includes Flexible Spending Accounts, Health Savings Account with employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance, and more.
• Life Insurance: Basic term life insurance equal to one times the annual salary (capped at $70,000) provided. Additional coverage available for purchase.
• Retirement Benefits: Membership in the NC Local Government Employees Retirement System (NCLGERS) required. Employees contribute 6% of annual compensation.
• Time Off Accruals:
  • Vacation Time: Annual leave accrued based on years of service (10-25 days per year).
  • Sick Time: 12 days of sick leave per year.
  • County Observed Holidays: Follows the State of North Carolina Holiday Schedule.
• Wellness Benefits & Programming:
  • Employee Assistance Program (EAP): Confidential support for stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting, financial counseling, and dependent care resources. Free and available 24/7.
  • Alamance County Employee Health Center: Available to employees, spouses, and dependents (18+) covered under the Alamance County Insurance Plan. Services include treatment of injuries/illnesses, chronic condition monitoring, health education, and referrals to specialists.
  • Additional Benefits: Bereavement pay, Paid Parental Leave, Wellness Leave, Volunteer Time Off, and professional certification pay.
• Employee Fitness Center: Available to all employees during non-work hours (6:00 AM to 9:00 PM). Includes weight training, cardio equipment, aerobics room, restrooms, changing rooms, and lockers.