Chief Revenue Officer

Position Summary

The Chief Revenue Officer (CRO) reports directly to the Chief Executive Officer and serves as a critical member of the executive leadership team. The CRO will lead and align all revenue-generating functions, including sales, channel partnerships, marketing, business development, account management, and customer success. This executive will design and execute a scalable go-to-market strategy focused on accelerating recurring revenue growth, expanding market share, strengthening strategic partnerships, and improving customer retention and expansion.

Key Responsibilities

• Revenue Strategy

  • Develop and execute the company’s multi-year revenue growth strategy
  • Establish revenue targets, forecasting models, and operational KPIs
  • Align go-to-market strategy with target customer segments and service offerings
  • Identify and evaluate new market opportunities, partnerships, and expansion strategies
  • Drive predictable recurring revenue growth and long-term customer value

• Sales Leadership

  • Build, lead, and scale high-performing direct and channel sales teams
  • Establish accountability, pipeline discipline, and sales execution standards
  • Coach and mentor sales leadership and individual contributors
  • Develop compensation plans and incentive structures aligned to company objectives
  • Improve sales productivity, win rates, and customer acquisition efficiency

• Marketing & Demand Generation

  • Partner with marketing leadership to drive pipeline growth and brand awareness
  • Build integrated outbound, inbound, partner, and digital demand generation programs
  • Align marketing and sales around lead quality, conversion metrics, and funnel performance
  • Improve market positioning, messaging, and competitive differentiation

• Channel & Strategic Partnerships

  • Expand and optimize strategic partner relationships
  • Develop channel programs that increase lead generation and recurring revenue
  • Strengthen relationships with technology vendors and ecosystem partners
  • Drive partner accountability and measurable pipeline contribution

• Customer Success & Account Growth

  • Oversee account management and customer success functions
  • Improve customer retention, upsell, and cross-sell performance
  • Create processes that support customer satisfaction and long-term engagement

• Sales Operations & Enablement

  • Build scalable sales processes and operational infrastructure
  • Establish accurate forecasting and pipeline management disciplines
  • Optimize CRM systems, reporting, and analytics capabilities
  • Drive data-driven decision-making across all revenue functions

• Executive Leadership & Collaboration

  • Partner closely with Operations, Finance, Product, and Delivery teams
  • Participate in strategic planning and board-level reporting
  • Support acquisition integration and revenue synergy initiatives
  • Foster a collaborative, high-performance leadership culture

Key Objectives in the First 12 Months

• Achieve and exceed annual bookings and revenue targets
• Strengthen and expand channel and strategic partnership programs
• Build scalable direct sales and demand generation capabilities
• Improve forecasting accuracy and pipeline visibility
• Enhance customer retention and expansion performance
• Align marketing, sales, and customer success around measurable KPIs
• Develop a repeatable, data-driven revenue operating model

Education & Experience

• 10+ years of progressive leadership experience in sales, revenue operations, marketing, or business development
• Bachelor’s degree in business, Marketing, Technology, or related field preferred

Required Skills & Competencies

• Strong strategic and operational leadership capabilities
• A builder mentality with experience scaling teams and infrastructure
• Ability to drive accountability while maintaining a collaborative culture
• Executive presence and credibility with customers, partners, and investors
• Passion for customer success and operational excellence
• High energy, urgency, and adaptability within fast-growth environments
• Experience integrating acquisitions and aligning multiple revenue channels
• Alignment with CloudFirst Values

Equal Employment Opportunity Statement

CloudFirst is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.