Chief Operations Officer FT – 6840

About the role

The Chief Operating Officer serves as the senior executive responsible for the operational performance, strategic execution, growth initiatives, and financial results of the Coast Guard Exchange System (CGX). The role oversees 63 CGX stores, 12 gas stations, 25 micromarts, and all associated retail, service, concessionaire, and ecommerce operations with annual sales exceeding $250M.

The Chief Operating Officer provides executive leadership for retail operations, merchandising, services, supply chain, facilities, store planning, advertising, digital commerce, social media, and customer experience functions to achieve organizational objectives and support the Coast Guard mission. The role reports directly to the Executive Director/Executive Officer and serves as a key member of the Coast Guard Community Services Command (CSC) Executive Leadership Team.

Responsibilities

• Provides strategic leadership, operational oversight, and enterprise-wide decision support.
• Independently plans business objectives, strategies, and organizational responsibilities to achieve CGX and CSC mission objectives.
• Advises the Commanding Officer of CSC on significant operational plans, programs, opportunities, risks, and emerging issues.
• Leads development and execution of the CGX strategic plan and long-range business roadmap.
• Directs the organization’s omnichannel retail strategy, integrating physical stores, ecommerce, fulfillment, customer engagement, digital marketing, and social media to enhance customer experience and drive profitable growth.
• Ensures alignment of all operational and strategic initiatives with CSC objectives and future organizational requirements.
• Directs and coordinates system-wide operations of merchandising, store operations, facilities, distribution, and service business groups.
• Oversees direct-run and contracted service businesses including barber shops, vending, concessions, and other revenue-generating operations.
• Establishes required levels of patron service; sets sales, expense, profit, and customer experience goals; and ensures compliance with CGX and higher authority policies.
• Reviews operational performance, identifies deficiencies, and initiates corrective actions as necessary.
• Develops short and long-term business goals, strategies, and objectives.
• Establishes operating budgets, financial targets, and performance standards.
• Utilizes data analytics, business intelligence, and performance metrics to drive decision-making, improve operational effectiveness, and maximize financial performance.

Requirements

• Bachelor's degree in a related field from an accredited university or college, or equivalent combination of education and experience.
• 15 years of progressively responsible retail leadership experience, including at least five years in a senior executive role with direct accountability for multi-unit operations, merchandising, supply chain, financial performance, and organizational leadership.
• Demonstrated expertise in retail operations, merchandising, inventory and supply chain management, financial performance management, omnichannel retailing, and customer experience strategies.

Qualifications

Preferred qualifications include a Master’s Degree in Business Administration, Retail Management, Supply Chain Management, Finance, or a related discipline.

Skills

• Retail operations management
• Merchandising and inventory management
• Supply chain management
• Financial performance management
• Omnichannel retailing
• Customer experience strategies
• Leadership and team management
• Strategic planning and execution
• Data analysis and decision-making

Benefits

• Paid Annual and Sick Leave
• Holiday Pay
• Medical/Dental/Vision Insurance
• Flexible/Dependent Spending Account
• Pension Plan
• 401k Savings Plan
• Life Insurance
• Short Term/Long Term Disability
• Tuition Assistance
• Paid Parental Leave