Chief Operations Officer

Strategic Work Expectations

Shall strive for and embody honesty, compassion, forgiveness, mercy, gentleness, hospitality of spirit, and the deep love of Jesus in word and deed, leading with humility, compassion, and self-awareness.

Will work towards having a teachable spirit and a willingness to learn.

Collaborate in partnership with leadership, advisors and coworkers to contribute to and carry out the organization’s strategy and goals.

Duties & Responsibilities

• Model and promote SHM’s mission, culture, and core values through leadership, decision-making, and daily operations as a member of the Executive Team.
• Lead, supervise, and develop direct reports through hiring, coaching, training, performance management, accountability, and professional development.
• Provide strategic oversight and operational leadership
• Ensure organizational technology systems, infrastructure, communication tools, and operational platforms effectively support SHM operations and growth.
• Oversee facility operations, maintenance, safety, and capital improvement projects, ensuring compliance with OSHA requirements and organizational standards.
• Develop, implement, and continuously improve operational systems, workflows, policies, procedures, and organizational processes to enhance effectiveness and sustainability.
• Partner with Finance leadership to support budgeting, forecasting, cost management, and responsible stewardship of organizational resources.
• Establish and monitor operational metrics, dashboards, and reporting systems to evaluate performance, identify trends, and support strategic decision-making.
• Provide leadership and coordination during organizational emergencies, facility disruptions, critical incidents, and community response situations.
• Ensure organizational compliance with applicable legal standards, grant requirements, labor laws, safety regulations, and risk management practices.
• Collaborate with the CEO, Executive Team, and community partners in strategic planning, organizational leadership, partnership development, and execution of organizational initiatives.
• Participate in shared leadership responsibilities, including executive team support, community engagement, on-call leadership rotation, and advancing the spiritual and organizational culture of SHM.

Qualifications

• Education & Experience: Bachelor’s degree in a related field required; Master’s degree preferred, with at least five (5) years of senior leadership or operational management experience in nonprofit, ministry, healthcare, housing, or human services settings.
• Strong leadership and change management abilities, with experience leading high-performing, values-aligned teams through growth and organizational development.
• Committed Christian with a passion for serving individuals experiencing homelessness, addiction, and mental illness, including familiarity with trauma-informed care principles.
• Excellent strategic thinking, communication, collaboration, and relationship-building skills, with the ability to work effectively with diverse stakeholders.
• Experience in operational oversight, compliance, risk management, budgeting, and organizational systems, with the ability to manage multiple priorities and departments effectively.
• Spiritual & Professional Qualities: Ability to remain flexible and adapt well. Work well in a team environment and be able to accept input as well as supervisory guidance. Able and willing to interact with shelter guests in a compassionate and respectful manner. Knowledgeable and empathetic to the needs of the poor and suffering. Able to maintain a positive, professional, Christ-like manner with all donors, staff, guests, and volunteers.

Working Conditions

• Ability to sit for extended periods while performing administrative, strategic planning, and computer-based work.
• Ability to stand, walk, and move throughout office, shelter, residential, kitchen, and outdoor environments as needed.
• Ability to travel between multiple SHM locations and attend offsite meetings, community events, and project sites.
• Ability to occasionally bend, stoop, kneel, climb stairs, and lift or move materials weighing up to 25 pounds.
• Ability to effectively operate office technology and communicate clearly in person, by phone, and electronically in both routine and emergency situations.