Chief Operating Officer - Met Council

About the role

The Chief Operating Officer (“COO”) serves on the executive leadership team, providing strategic and operational leadership across Met Council. Reporting to the Chief Executive Officer, the COO ensures the organization’s people, programs, operations, and resources are aligned to advance its mission and strategic priorities. Working collaboratively across the organization, the COO turns strategy into action — driving operational excellence, organizational effectiveness, and leadership alignment.

Key Responsibilities

• Serve as the CEO’s trusted advisor and strategic partner, ensuring strategic priorities are translated into action and executed across the organization.
• Partner with the executive leadership team to navigate complex organizational challenges, align priorities, and drive enterprise-wide decision-making.
• Lead, develop, and mentor a high-performing senior leadership team, fostering accountability, collaboration, and organizational excellence.
• Foster a culture of collaboration, trust, dignity, and accountability where employees, clients, and families feel valued and supported.
• Provide executive oversight to a diverse portfolio of human service programs, ensuring high-quality service delivery, operational excellence, and alignment with organizational priorities.
• Partner closely with the Chief Financial Officer and program leadership to oversee budgeting, grant management, and resource allocation, ensuring compliance with government and philanthropic funding requirements.
• Strengthen organizational effectiveness by improving systems, processes, and cross-functional collaboration while removing barriers to execution.
• Advance Met Council’s position as a national leader in deploying technology and AI to expand human services — scaling tools that streamline benefits access, client referrals, and internal operations while upholding client dignity, privacy, and trust.
• Anticipate emerging challenges, exercise sound judgment, and implement practical, scalable solutions that support long-term organizational success.
• Lead transformational change initiatives that strengthen organizational capacity and position Met Council for continued growth and impact.

About the Successful Candidate

• An accomplished executive with the ability to assess issues, exercise exceptional judgment, implement practical solutions, prioritize competing demands, and drive execution across a complex, mission-driven organization.
• Proven experience leading large-scale operations and programs across multiple departments or program areas, ensuring operational excellence, accountability, and effective execution while balancing competing priorities.
• Track record of mentoring and developing senior leaders, building organizational capacity, and creating an environment of accountability, collaboration, and continuous improvement.
• Experience overseeing organizational budgets, resource allocation, and operational planning to ensure financial stewardship, organizational sustainability, and effective delivery of mission-driven programs.
• A practical, informed approach to using data, technology, and AI to improve operations and service quality; experience leading technology adoption in a complex organization is a plus.
• Outstanding communication and relationship-building skills, with the ability to build trust, foster collaboration, and engage effectively with diverse stakeholders across the organization and the community.
• A deep commitment to serving vulnerable communities and advancing mission-driven work. Experience in human services or other large, mission-driven organizations, including nonprofits or organizations with significant public funding, is highly valued.
• Experience serving in government — or leading operations in organizations with significant government contracts and public funding — is a strong plus.

Education

Bachelor’s degree required. Advanced degree a plus.

Location

Based in person at Met Council, 1 State Street Plaza, 24th Floor, New York, NY.

Compensation

The salary for this position is $300,000. Met Council also offers a comprehensive benefits package.