Chief Operating Officer

About the role

The Chief Operating Officer is responsible for providing operational leadership and coordination across the Company's Lending Operations, including Intake, Processing, Valuation, Underwriting, Title, and Closing, as well as Asset Resolution and Loan Administration (Servicing). This role will work closely with the senior leadership responsible for each function to ensure these areas operate as an integrated, end-to-end lending and asset lifecycle. The Chief Operating Officer will focus on improving coordination within and between departments, establishing consistent processes and performance standards, identifying operational bottlenecks, monitoring key performance indicators, and ensuring that issues are addressed before they negatively impact lending, servicing, or asset resolution. The Chief Operating Officer will focus on process integration, performance standards, operational efficiency, cross-functional coordination, and resolution of issues across the broader lending and asset lifecycle. The position will report directly to the Chief Executive Officer and will serve as a key operational partner to executive leadership. The role will provide visibility into operational performance, risks, capacity, and opportunities for improvement across the functions within its scope.

Responsibilities

• Provide overall operational oversight across Lending Operations (Intake, Processing, Valuation, Underwriting, Title, and Closing), Asset Resolution, and Loan Administration (Servicing).