Chief Operating Officer

About the role

Lead with Purpose. Build with Excellence. Fight for People. At Vasquez Law Firm, "Yo Peleo" isn't just our slogan—it's our commitment. We fight for clients, our communities, and each other with integrity, innovation, and purpose. We are seeking an experienced and visionary Chief Operating Officer (COO) to join our leadership team in Raleigh, North Carolina. This is a unique opportunity for an operational leader who thrives on building high-performing teams, driving accountability, and creating scalable systems that support sustainable growth. As COO, you will work directly with the CEO and executive leadership to oversee the firm's daily operations, improve organizational performance, and ensure every department is aligned with our mission of delivering exceptional legal services.

Skills

• A proven operations executive who enjoys building systems, improving processes, and developing people.
• A strategic thinker who can balance high-level planning with hands-on execution.
• A confident leader capable of making data-driven decisions in a fast-paced environment.
• An exceptional communicator who builds trust across all levels of an organization.
• Highly organized with outstanding project management and execution skills.
• Passionate about leadership, continuous improvement, and delivering measurable results.
• Someone who embraces our mission of serving clients with excellence and compassion.

Qualifications

• Bachelor's degree required; MBA or other advanced business degree preferred.
• Minimum of 5-8 years of leadership experience in operations, business management, or executive leadership.
• Experience leading multi-department organizations with 100+ employees strongly preferred.
• Proven success scaling operations and managing organizational growth.
• Strong financial and operational acumen, including budgeting, forecasting, and performance management.
• Experience implementing KPIs, SOPs, process improvement initiatives, and operational metrics.
• Excellent leadership, coaching, and people management skills.
• Experience with legal services, professional services, or other client-service organizations is highly preferred.
• Bilingual English/Spanish is a strong plus.

Responsibilities

• Lead the firm's day-to-day operations across multiple departments.
• Develop and implement operational strategies that support continued growth.
• Establish and monitor KPIs, dashboards, and accountability systems across the organization.
• Build, mentor, and develop department leaders to maximize performance.
• Identify operational inefficiencies and implement scalable process improvements.
• Oversee cross-functional collaboration between Legal Operations, HR, Intake, Marketing, Finance, Client Relations, and Administration.
• Drive strategic initiatives from planning through execution.
• Improve client experience by optimizing internal workflows and operational excellence.
• Partner with the CEO to execute the firm's long-term vision and strategic objectives.
• Foster a culture centered around accountability, continuous improvement, innovation, and servant leadership.

Benefits

• Competitive executive compensation based on experience.
• Performance-based bonus opportunities.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with employer match.
• Paid Time Off (PTO).
• Paid holidays.
• CLE/professional development support where applicable.
• Leadership development and executive coaching opportunities.
• A collaborative, mission-driven culture where your work has a meaningful impact.

Pay

Compensation: $100,000 - $150,000 yearly