Chief Operating Officer

Essential Job Functions

• Strategic Leadership
• Partner with the CEO and Executive Leadership Team to develop and execute organizational strategy.
• Translate strategic priorities into measurable operational objectives.
• Establish performance metrics and accountability standards across operational departments.
• Provide operational updates, recommendations, and performance reporting to executive leadership and the Board of Directors.
• Lead organizational initiatives that support growth, sustainability, and mission advancement.
• Ensure organizational resources, staffing structures, and operational systems are aligned to meet current and future service demands while maintaining operational excellence.
• Monitor operational performance and implement corrective action plans when necessary.
• Oversee cybersecurity, disaster recovery, data protection, and business continuity planning.
• Promote a culture of innovation, accountability, and data-driven decision-making throughout the organization.
• Operational Leadership
• Direct and oversee all operational functions of the organization, including:
• Technical Director
• Director of Donor Outreach and Collections
• Director of Marketing
• Director of Recruiting
• Director of Information Technology
• Contact Center Manager
• Facilities & Fleet Manager
• Other operational leaders as assigned
• Leadership and Talent Development
• Recruit, develop, coach, and retain high-performing leaders.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Establish succession planning initiatives within operational departments.
• Promote employee engagement and professional development opportunities.
• Conduct performance evaluations and provide ongoing leadership support.
• Financial Stewardship
• Develop and oversee operational budgets.
• Maintain responsible stewardship of organizational assets and resources.
• Evaluate operational investments, capital expenditures, and resource allocation strategies to support long-term organizational sustainability and growth.
• Develop long-term technology investment strategies, capital planning, and lifecycle management for organizational technology assets.
• Organizational Excellence
• Champion continuous improvement initiatives throughout the organization.
• Utilize operational data and key performance indicators to drive decision-making.
• Lead process improvement efforts focused on efficiency, quality, donor satisfaction, and employee engagement.
• Oversee enterprise technology implementations, system integrations, artificial intelligence initiatives, and operational improvement projects that enhance organizational performance.
• Promote a culture of innovation, accountability, and data-driven decision-making throughout the organization.
• Regulatory Compliance and Risk Management
• Ensure compliance with all applicable regulatory, accreditation, and safety requirements.
• Maintain readiness for inspections, audits, and regulatory reviews.
• Collaborate with Quality and Compliance leadership to address findings and implement corrective actions.
• Promote a culture of safety and risk awareness throughout the organization.
• External Relations and Strategic Partnerships
• Represent SunCoast Blood Centers within professional organizations, healthcare networks, and community partnerships.
• Foster relationships with hospitals, healthcare providers, government agencies, and industry organizations.
• Support organizational visibility and strategic growth opportunities.
• Serve as an ambassador of SunCoast Blood Centers by promoting the organization's mission, values, and strategic initiatives within the communities it serves.

CORE COMPETENCIES AND EXPECTATIONS

• Mission-Focused Leadership
• Strategic Thinking
• Operational Excellence
• Accountability
• Change Leadership
• Emotional Intelligence
• Financial Stewardship
• Collaboration and Relationship Building
• Talent Development
• Continuous Improvement
• Professionalism and Integrity
• Customer and Stakeholder Focus
• Executive Presence
• Strategic Execution
• Organizational Leadership

Physical and Environmental Requirements

• Physical Requirements
• Ability to sit, stand, walk, bend, reach, and use standard office equipment.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to operate a motor vehicle.
• Environmental Requirements

Qualifications

• Education
• Bachelor’s degree in Healthcare Administration, Business Administration, Medical Technology, Nursing, Public Health, Operations Management, or a related field required.
• Master’s degree preferred.
• Experience
• Minimum of ten (10) years of progressively responsible leadership experience.
• Minimum of five (5) years of executive-level operational leadership experience.
• Experience leading multiple departments and large teams in a healthcare, blood banking, laboratory, manufacturing, logistics, or similarly regulated environment preferred.
• Demonstrated experience in strategic planning, budget management, organizational development, and process improvement.
• Knowledge, Skills, and Abilities
• Strong executive leadership and team development skills.
• Strategic planning and organizational management expertise.
• Financial management and budget oversight experience.
• Knowledge of FDA, AABB, CLIA, OSHA, and applicable regulatory standards.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent written, verbal, and presentation skills.
• Ability to manage complex projects and competing priorities.
• Ability to build relationships across all levels of the organization.
• Proficiency with Microsoft Office applications and business management systems.
• Commitment to SunCoast Blood Centers’ mission and values.
• Office, laboratory, donor center, mobile blood drive, and healthcare environments.
• Occasional exposure to blood and blood products.
• Potential exposure to infectious materials consistent with blood center operations.
• Frequent computer and technology use.

Additional Requirements

• Valid Florida Driver’s License with acceptable driving record.
• Ability to travel throughout SunCoast Blood Centers’ service area.
• Ability to work flexible hours, including evenings and weekends as needed.
• Ability to respond during emergency operations, disaster events, or critical organizational situations.

Equal Opportunity and Workplace Commitment

• Equal Employment Opportunity (EEO) Statement
• Americans with Disabilities Act (ADA)
• At-Will Employment Disclaimer

Application Process

• Interested applicants may apply through the SunCoast Blood Centers website or as otherwise directed.