Chief Operating Officer

Position Overview

The Chief Operating Officer at Sigma Nursing will lead the organization's operations, aligning them with strategic priorities, and advancing enterprise performance.

About the Role

Working closely with the CEO, Executive Leadership Team, Board of Directors, and departmental leaders, the COO will:

• Translate strategic priorities into scalable systems, operational excellence, financial stewardship, and sustainable growth across multiple departments.
• Lead organization-wide operational planning, designing frameworks that strengthen efficiency, accountability, and alignment across every department.
• Evaluate new business opportunities, pricing strategies, and cost-saving initiatives, ensuring organizational offerings align with member needs, market conditions, and long-term strategic objectives.
• Provide strategic leadership, coaching, and performance oversight for the leaders of Marketplace, Information Technology, People & Culture, Finance, Strategic Initiatives, and other operational functions, building a high-performing leadership culture grounded in accountability, collaboration, transparency, and continuous improvement.
• Partner with the Controller and executive leadership to oversee operational budgets, revenue forecasting, and resource allocation; ensure compliance with applicable legal, regulatory, and governance standards; and develop contingency planning and risk mitigation strategies that protect the organization’s assets and long-term sustainability.
• Partner with IT leadership to strengthen digital infrastructure, enterprise systems, cybersecurity, and technology-enabled operations, championing a culture of innovation, continuous improvement, and data-informed decision-making.

Responsibilities

Key responsibilities include:

• Managing complex projects and cross-functional teams in a mission-driven organization.
• Overseeing enterprise operations across multiple functional areas such as IT, HR, Finance, Strategic Initiatives, or e-commerce.
• Translating strategic plans into operational systems, KPIs, and measurable outcomes.
• Supervising senior leaders and building high-performing, accountable teams through coaching, setting clear expectations, and investing in succession planning.
• Leading organizational change, operational improvements, or systems modernization initiatives, overseeing digital platforms, enterprise systems, or technology-enabled operations.
• Understanding data governance, cybersecurity, or digital risk mitigation practices, developing or overseeing compliance, risk management, or contingency planning frameworks.
• Holding sound business judgment and systems thinking, able to zoom out to strategy and zoom in to execution in the same week.

Requirements

Qualifications include:

• 10+ years of progressive leadership experience in operations, including at least 5 years in a senior or executive role.
• Experience managing complex projects and cross-functional teams inside a mission-driven organization.
• Overseeing enterprise operations across multiple functional areas, including IT, HR, Finance, Strategic Initiatives, or e-commerce.
• Translating strategic plans into operational systems, KPIs, and measurable outcomes.
• Supervising senior leaders and building high-performing, accountable teams through coaching, setting clear expectations, and investing in succession planning.
• Leading organizational change, operational improvements, or systems modernization initiatives, overseeing digital platforms, enterprise systems, or technology-enabled operations.
• Understanding data governance, cybersecurity, or digital risk mitigation practices, developing or overseeing compliance, risk management, or contingency planning frameworks.
• Sound business judgment and systems thinking, able to zoom out to strategy and zoom in to execution in the same week.

Qualifications

Preferred qualifications include:

• An MBA or equivalent advanced degree.
• A Certified Association Executive (CAE) designation.
• Experience in a nonprofit and/or individual membership-based organization.

Benefits

Benefits include:

• Strong health and retirement benefits.
• Support for professional development.
• Open communication and collaboration across teams.
• A culture that values accountability, growth, and purpose.
• Equal opportunity employment.

Pay

The salary range for this position is $145,000 - $175,000; offers are made within this range to ensure equity, consistency, and fiscal responsibility.

Schedule

This is a hybrid and remote-friendly role, open to U.S.-based professionals nationwide. Domestic and international travel to organizational events and in-person gatherings is expected approximately 5 – 6 times per year.