Chief Operating Officer
About the role
The COO position involves providing senior operational leadership across the Aquarium, ensuring alignment with the mission and strategic priorities. The COO will lead a portfolio of operational functions and work across the executive team to coordinate with departments, including those that don't report directly to the COO. Currently, the Acting COO supports a team of five, including the Vice President of Marketing, Communications & Experience, the Vice President of Facilities & Operations, the Senior Director of Capital Projects, the Senior Director of Technology, and the Sr. Manager for Dive Operations. The COO also collaborates with the Board of Directors, President & CEO, and the executive team, and represents the Aquarium externally with government and business partners.
Essential Functions
Partner with the Board of Directors, President & CEO, and executive team to shape organizational goals, centering the Aquarium's mission, values, strategic priorities, and collaborative ways of working.
Translate strategic priorities into clear operating plans, milestones, resourcing decisions, accountability structures, and communication rhythms.
Lead ongoing business reviews and communication of initiatives, report status on implementation progress, and reduce barriers for operational success and accountability.
Model through daily work how to strategize and lead in a manner that integrates and advances the Aquarium's inclusion, and regenerative practices in alignment with the S.A.L.I.S.H. Values.
Oversee day-to-day operations of the Aquarium with the executive team, ensuring a high-quality guest experience and staff wellbeing.
Implement and advance sustainable/regenerative and equity-centered practices within the Aquarium and advocate for regenerative and equity-centered marine conservation practices beyond our walls.
Prioritize and integrate collaborative relationships and initiatives with Tribes, local government, and community partners with Aquarium operations and programs.
Support the development, growth, and management of the Aquarium's overall budget.
Identify revenue-generating opportunities and manage expenses in close collaboration with the VP of Finance to ensure the Aquarium meets or exceeds its financial objectives.
Identify opportunities to strengthen operational efficiency, resource stewardship, and organizational sustainability through thoughtful prioritization, technology, process improvement, and cross-functional planning.
Build, lead, and develop a high-performing team, fostering a culture of collaboration, clear communication, staff wellbeing, and accountable management.
Provide mentorship and coaching to executive leaders through change, growth, and development processes while fostering a positive, inclusive, and values-aligned culture.
Partner with the President & CEO and executive team to strengthen leadership practices across the Aquarium, supporting clarity, accountability, collaboration, and staff wellbeing at all levels.
Foster innovation, learning, community engagement, and openness to new, creative, intercultural, and collaborative ideas.
Represent the Aquarium at local, regional, Tribal, and international conferences and events, with the press and media, and through boards, coalitions, and committees.
Work and engage others in line with the Aquarium's Mission, D.E.I, and S.A.L.I.S.H values.
What You Bring
Passion for the Aquarium's mission, of Inspiring Conservation of our Marine Environment, and commitment to advancing the Aquarium's SALISH values.
10+ years of proven senior leadership experience in a complex, mission-driven, and/or visitor-serving organization, ideally including nonprofit, aquarium, zoo, museum, cultural institution, conservation, or public-facing operations experience, with a successful track record of creating operational excellence.
Proven ability to create operational excellence while leading through change, growth, ambiguity, adaptive challenges, and evolving organizational priorities in a way that maintains trust, clarity, engagement, and accountability.
Strong operational execution and process discipline, including the ability to design, implement, and improve systems, workflows, SOPs, and decision-making structures that support both consistency and adaptability.
Strong financial and business acumen, including experience with budgeting, forecasting, revenue opportunities, expense management, resource stewardship, risk assessment, and operational tradeoffs.
Demonstrated ability to lead, coach, and develop senior leaders while building trust, accountability, collaboration, and healthy communication across diverse teams.
Ability to use data, financial information, guest insights, operational indicators, and staff feedback to assess organizational health, identify issues early, and make informed decisions.
Strong relationship-building and communication skills, and experience working effectively with executive teams, boards, staff, external partners, Tribal partners, community partners, government partners, funders, and other key stakeholders.
Commitment to values-based leadership rooted in equity and regenerative/sustainability practices, with the ability to embed those commitments into operational decisions, budgets, systems, and team culture.
Understanding of, or strong curiosity about, marine conservation, sustainability, regenerative practices, public education, or mission-based visitor-serving organizations.
Direct experience in conservation, aquarium, zoo, museum, cultural, or environmental organizations is a plus.
Ability to identify operational, legal, financial, and reputational risks early and to develop and implement effective mitigation strategies.
Excellent verbal, writing, and editing communication skills.
Preference for multilingual or English speakers with comfort and practice communicating across cultural and language differences.