Chief Operating Officer

Responsibilities

• Provide executive oversight for organizational operations including:
• Information Technology (IT)
• Finance
• Quality Assurance (QA)
• Revenue Cycle Management (RCM)
• Utilization Review (UR)
• Facilities and Infrastructure
• Operational Support Services
• Strategic Initiatives
• Serve as the primary communication bridge between Directors and the CEO, promoting organizational alignment, transparency, and timely decision-making.
• Identify operational efficiencies and recommend organizational restructuring when appropriate.
• Provide coaching, mentorship, and leadership development to Directors and executive leaders.
• Conduct regular skip-level meetings with employees to obtain feedback regarding leadership effectiveness, communication, employee engagement, and organizational culture.
• Partner with Human Resources to:
• Recruit, interview, and select executive leadership positions
• Develop leadership competencies
• Support employee engagement, retention, and organizational culture initiatives
• Financial Stewardship:
• Review monthly financial statements and operational performance
• Review payroll expenditures, overtime utilization, staffing trends, and labor costs
• Collaborate with Finance, Revenue Cycle, and external consultants to improve financial performance
• Aid in annual budgeting, forecasting, and long-range financial planning
• Contracts, Legal Affairs & Risk Management:
• Review and negotiate organizational contracts
• Partner with legal counsel regarding contractual and operational matters
• Evaluate vendor relationships to maximize organizational value
• Support enterprise risk management initiatives
• Communications & Organizational Brand:
• Ensure communications align with organizational mission, strategic priorities, and brand standards
• Partner with Human Resources and Marketing to promote employee engagement, recruitment, and community awareness initiatives
• Regulatory Compliance & Accreditation:
• Serve as executive lead during announced and unannounced surveys
• Coordinate corrective action plans following audits and regulatory reviews
• Maintain compliance with organizational policies, contractual obligations, and accreditation standards

Requirements

• Education: Master’s degree in healthcare administration, Business Administration, Public Administration, Healthcare Leadership, or related field preferred. Bachelor's Degree required.
• Experience: Minimum of ten (10) years of progressive leadership experience. Five (5) or more years of executive healthcare leadership experience preferred. Experience within behavioral healthcare, nonprofit healthcare, hospital operations, or community mental health preferred. Experience leading regulatory surveys, accreditation activities, strategic planning, financial management, and organizational operations.
• Knowledge, Skills & Abilities: Exceptional executive leadership skills. Strong financial and operational management expertise. Knowledge of behavioral healthcare regulations. Experience with CARF accreditation. Knowledge of Revenue Cycle Management and healthcare finance. Experience with strategic planning and organizational development. Strong presentation and public speaking abilities. Ability to influence leaders and drive organizational change. Excellent written and verbal communication. Advanced Microsoft Office proficiency. Experience with EHR systems, Paylocity, reporting platforms, and business analytics.