Chief Operating Officer

Location: New York, NY - US based candidates only, no visa sponsorship available

About the role

This role will advance people and talent initiatives that strengthen organizational effectiveness, leadership capability, and employee experience. You will collaborate with business leaders, HR partners, and cross-functional stakeholders to align workforce priorities with business objectives. The position offers the opportunity to influence culture, talent strategy, and scalable people operations within a healthcare environment.

Responsibilities

• Design and manage the company's execution rhythm and cross-functional planning
• Drive execution against the company's scorecard and KPIs
• Orchestrate cross-departmental initiatives and resolve conflicts
• Translate strategic objectives into annual and quarterly operational plans
• Embed AI and automation throughout operational functions for scalability
• Oversee end-to-end customer implementations and service quality
• Run day-to-day operational functions serving live clients

Qualifications

• 7+ years in operations leadership with a focus on execution and scalability
• Experience in a SaaS or healthcare technology environment
• Proven track record in service and delivery metrics
• Demonstrated ability to implement AI and automation effectively
• Strong integrative skills with high emotional intelligence
• Experience in building operational infrastructures for scaling organizations
• Ability to manage and mentor frontline operations talent

Benefits

• Comprehensive Medical, Dental, and Vision Coverage
• Employer-funded contributions to Health Savings Account
• 401(k) Retirement Plan
• Equity Incentive Plan
• Annual Company-Wide Bonus of up to 15% based on performance
• Remote-first culture with NYC office access
• Flexible vacation policy and Summer Fridays
• Stipends for Home Office and Wellness expenses
• Monthly Internet stipend
• Annual Learning and Development stipends

Pay

$300,000 – $400,000 annually