Chief Operating Officer

Role Overview

The COO, US is the senior-most operator in the US business and owns the P&L end-to-end. Reporting to the Global CEO, this role is equal parts execution and leadership — building the SOPs, systems, cadence, and team that convert early SNF traction into a scaled, repeatable commercial engine.

Responsibilities

P&L and Business Performance

- Own US revenue, gross margin, contribution margin, and EBITDA against the Annual Operating Plan. - Build forecast discipline, monthly operating reviews, and a culture of hitting commitments. - Own unit economics: customer CAC and LTV, deployment cost, per-facility margin, payback period.

Commercial Engine (Sales + Revenue Operations)

- Partner with the Head of Sales to scale enterprise SNF chain deals and regional expansion. - Build the pricing, contracting, RFP response, and revenue realization motion for the US market. - Drive pipeline accountability, quota design, territory planning, and commercial KPIs.

Operational and Clinical Excellence

- Ensure every SNF deployment meets clinical quality, nurse adoption, and SLA commitments. - Institutionalize SOPs for installation, nurse training, clinical escalation, and customer success. - Drive adoption metrics: alerts reviewed, percent of residents monitored, clinical actions taken, rehospitalization impact.

Team and Leadership

- Directly manage the Heads of Sales, Operations, Clinical Operations, and Revenue Operations. - Hire, develop, and raise the bar on talent as the US business scales. - Act as the voice of the US business in global leadership forums.

Cross-Geo Execution

- Partner daily with India-based Engineering, Product, Finance, HR, and Supply Chain teams. - Translate US market realities into the global product roadmap. - Run effective cross-time-zone execution with clean hand-offs and feedback loops.

Account Management Excellence

- Own post-sale customer relationships across all SNF accounts — from single-facility pilots to multi-site enterprise chains — ensuring high retention, expansion, and NPS. - Build and institutionalize a structured account management playbook: QBRs, clinical outcome reviews, escalation protocols, and renewal cadence. - Drive net revenue retention by identifying upsell and cross-sell opportunities within the existing customer base, including additional wards, modules, and adjacent use cases. - Serve as the executive sponsor for strategic accounts, maintaining senior relationships with SNF administrators, Directors of Nursing, and corporate operations leads. - Translate customer feedback and usage patterns into actionable insights for Product, Clinical, and Commercial teams to improve retention and product-market fit.

Compliance and Regulatory Affairs (US)

- Ensure Dozee's US operations — commercial, clinical, and data — remain fully compliant with applicable federal and state regulations, including HIPAA, CMS conditions of participation, and Medicare Part B RPM billing requirements. - Partner with Legal and Finance to maintain compliant contracting, business associate agreements (BAAs), and billing practices across all SNF accounts. - Stay current on evolving RPM reimbursement policy, CMS rule changes, and state-level telehealth and licensure requirements; translate regulatory developments into operational and commercial implications. - Build internal compliance SOPs for data privacy, incident reporting, and clinical documentation to meet the standards of SNF accreditation bodies and payer audits. - Liaise with external legal counsel, compliance advisors, and industry bodies to proactively manage regulatory risk as the US business scales.

Requirements

- Operator tenure: 12+ years in operator, commercial leadership, or general management roles in a B2B business, with at least one tour running a full P&L at the business unit, regional, or divisional level. - Commercial chops: Deep fluency in revenue operations — forecasting, pipeline management, quota design, pricing, deal desk, and commercial KPIs. - Multi-site deployment: Scaled a business where success depends on repeatable deployments across dozens or hundreds of customer sites — training frontline users, managing on-site rollout, driving adoption. - Zero-to-one builder: Stood up SOPs, dashboards, and operating cadence from scratch in a scaling company. You have built an operating rhythm, not inherited it. - Cross-geo stamina: Worked daily with teams in a 10+ hour time-zone split for 18+ months. India is our primary engineering and product hub — this is non-negotiable. - Learning speed: Track record of adapting fast to new verticals, domains, and regulatory environments.